This was our 20th anniversary (February 1) the time which we spent at your resort was so comforting and reassuring that life outside of the home is more than comforting.
your Italian(la Bella Vita) was so exquisite. from the service to the food to the entertainment crew especially Renee Dewar, Sasha Benjamin & Yanique Hyman......... they were so fun to be around and also our poolside bartender Alva.
Best time we've had in years......

This was our first time at an all inclusive resort. I beleive this one is a good place if all you want to do is get away and get some sun in the winter. The room we had was on the second floor with an ocean view and balcony. It was on the rustic side kind of worn with a tube TV
no mini bar or mini refrigerator.The food left a lot to be desired. They have three restaurants which you need to make reservations for. Also have a large buffet dining area, and small walk up snack bar to order a burger,pizza, ect. The dinners in the restaurants are very simalar they just add different spices and call it another name. No variety,and very small portions. One night thay had a BBQ at the buffet which was the worst meal we had. They also closed the restaurants one night and you were forced to go to the buffet which they tried to make like the restaurants by putting table cloths and candles on the tables. They also offer a romantic dinner on the beach for two for an extra $120!!!. The only meal they did fairly well was the breakfast buffet. The entertainment was not that great if you saw one show you saw them all. Not much night life.This resort has a lot for famlies to do.The one bright spot is the staff, they were most accomidating. Always had a plesant smile and a kind word.

Great things about this resort:
*The food is great! As as picky eater I will tell you that you will not be disappointed by the selection at the buffet and the restaurants are really good.
*Near to the airport, only a 15 minute drive or so.
*A good size beach with good snorkeling
*Clean rooms
*LOTS of activities/entertainment at all hours of the day
*Overall, VERY friendly staff, and obvious that they have good staff retention as after 3 years of visiting, we consistently see the same faces when we come, which is really nice.
*Great pools for adults and kids
*Great entertainment in the evenings

Not so great things:
*If you get stuck with the wrong room, you won't be happy. The first night my room was over the night club, and I was unable to sleep until after 1am - not fun after travelling all day. Another visit, my room faced the lobby. They are accommodating to move you WHEN there is space. This trip it took 2 days, which means you can't unpack or really get settled. HOWEVER once we were moved, the rooms were great.
*Front desk staff aren't as friendly as the rest of the staff, I can say this from experience as I have been there on 3 different occasions - unfortunate as this is your first point of contact. But don't let this fool you, the rest of the staff are great.
*Common areas need some refreshing, like the pool/beach loungers are in serious need of replacement but they are workable
*The pools could use a little more consistent cleaning
*May want to consider relocating the once a week entertainment on the beach to another area - although nice for those enjoying it, not so nice for those in their rooms trying to sleep, especially when they have children!

Other suggestions for the hotel:
*Play more Caribbean/reggae/soca music at the pools/beach, sets the atmosphere!
*Encourage front desk staff to be a little friendlier, even if they can't accommodate everyone's needs
*Consider the needs/wants of your guests at their arrival to help determine the location of their room. We made it TOTALLY clear on our reservations where we wanted to be at the hotel, and that we needed adjoining rooms. Being repeat visitors, and bringing three families with us on this trip, not one of our requests were accommodated when we arrived. PLEASE NOTE, after the 3rd day, we were put in a perfect room for us, and are very thankful for that.

OVERALL A GREAT RESORT. It's always easier to outline your complaints, but I will tell you that our visit has been great, the atmosphere is friendly, the food is fresh and nicely prepared, and the pools and beach are really good. You won't be disappointed here and we will be coming back.

Let me start by saying i am a bit confused about some of the reviews on this site. This is honestly a 3 to 3.5 star resort. I could tell from the get go that they have higher aspirations, kinda like the old avis commercials: #2 and trying harder. That in mind, i thought this resort met all the needs of its travelers with a few minor exceptions. We just returned from a 7 night stay, 2/4 to 2/11. I will break this review into parts;

The Excellent: MARLENE at the front desk! She truly cares about her guests and it shows. People who have issues with the staff being "cold" or the like do not understand Jamaican culture. You can easily mistake signs of respect as "coldness" if you do not know the culture that you are in. She was accomodating, sweet, and efficient. Everything you waqnt in a front desk person. She even did something special for my wife and i when she found out it was our anniversary. Thank youo so much Marlene. Also a shout out to MICO from the pool bar and of course CLINTON whose fresh omelettes were the highlight of Breakfast every day. Check in on a saturday was a breeze.

The Good: Never a problem getting a drink and the hotel was full when we were there. They serve them in small plastic cups which is the only reason i cant give this peice an excellent rating. Alot of running back and forth to the bar.

Also in the GOOD category was the rooms. The rooms are dated but clean and never once in 7 days saw a bug of any kind. We stayed in tower B oceanfront room, so I cannot comment of the multiple other types of rooms available that are not in the towers. Nothing special. A king size bed, bathroom with tub/shower and a TV. Basic but clean. the doors are a bit troublesome as they slam but bearable. the locks were a little loose on our room as well. The one suggestion I would make is to move something around so the bed is not right under the air conditioner. I beleive that is what caused me to catch a "Jamaican Cold". The lobby area was very inviting. As for the wi-fi I suggest the 7-day unlimited wi-fi for 30 bucks. The pool areas were nice, the lazy river relaxing and the water park was great for kids. I will say the pools in front of tower B were extremely cold, suprising as both pools are in the hot jamaican sun most of the day. I surmised that there must be leaks in the pool and they keep getting fresh new water everyday cause I couold not honestly explain why they were so cold. i live in upstate new york, have a pool, no heater and my pool is never that cold. Also in the GOOD category was the buffet Breakfast, lunches and dinner. They seemd to mix it up a bit on a daily basis and it fit our needs. they grow their own vegetables so they are always fresh and good.

The Average: The beach. not as big as i'm used to like in Myrtle Beach however the water is georgeaous and the scenery better. Not really a swimmers beach unless you like to snorkel which we do not. You get About 15 yards out into the water for swimming then after that there is seaweed growth or other plant life that is not pleasurable to walk on. You get waist height and thats it. Good enough for our needs but nothing like the beaches in negril if you want to take the 90 minute ride there after a long flight.

The not-so-good - The lounge chairs by the pool and beach are simply uncomfortable and are due for upgrading. I suggest pads for the chairs or at least re-do them all with the current liners on them. The italian reservations only resteraunt. Portions are tiny and the food was not good. Steak had no seasoning whatsoever and was cooked barely enough to eat. raw comes to mind. Because of that experience we did not book any other of the reservation only eateries. In fact after the italian resteraunt we went to the buffet as we were starving. Also there are some, few, but some bad rooms to get in both towers. The towers were built with 10 floors each. Later they added the enclosed lobby area which includes the 1st floor of each tower essentially giving at least 4 rooms on the first floor balcony views of the lobby which gets quite noisy and nothing to look at. Trust me you dont want those rooms.

The Bad: I cannot say anthing was truly bad, however this is a family resort and as such some things were lacking. ICE CREAM!?!?!? They had a soft serve station that always had chocolate but never seemed to have vanilla. It was only open from noon to 4pm and even then not much care to make sure it was working was given by the staff. Ice Cream and cookies is a staple for young ones and they were very very short on both. I would say it was a refrigeration issue however they had a large stock of ice cream products in their store for 2 bucks a pop so i am at a loss as to why ice cream was not offered at lunch or dinner buffets. Nothing more satisfying than a nice soft serve on a hot day, especially for the kids.

Overall this was a wonderful place to stay as 3 to 3.5 star locations go this was great. And i think with a little care and upgrading they could get ot 4 star status. I truly reccommend the sunset for a reasonably priced beautiful place to stay. And only 15 minutes to the airport in montego bay. We will be back.

Chris & Teshia