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Riu Montego Bay Hotel: Traveller Reviews

3.5 of 5
Mahoe Bay, Jamaica
Riu Montego Bay Hotel
Ranked #19 of 62 hotels in Montego Bay
3.5 of 5 stars 2061 Reviews
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2,061 reviews from our community

What travellers say about this hotel
  • Jerk chicken(170)
  • Very good(98)
  • Great time(76)
  • Pool bar(70)
  • Steak house(62)
  • Entertainment staff(61)
  • Rose Hall(44)
  • Red stripes(31)
  • Rooms are clean(30)
  • Friendly and helpful(29)
Traveller rating
    603
    678
    438
    212
    130
Only show reviews for Family (498) | Couples (896) | Business (31)
Date Rating
London, Canada
2 reviews
6 helpful votes 6 helpful votes
“Riu Montego Bay - Jan 23 - Jan 29 2012”
3 of 5 stars Reviewed 12 February 2012
4
people found this review helpful

Let me start off by saying that this resort is not a 5 start resort. Maybe in a past life it was.

I was there with a group of friends and family for a wedding, which was pretty good down on the beach. The accomodations are pretty nice.

The food on the resort is average at most, with the execption of the Jerk hut located on the beach, the chick there is AMAZING!!. Just make sure that you get there quickly, the chicken runs out quick.

My wife and I were unimpressed with the quality of the food at all the restaurants as well as buffets. It was definitly not 5 star quality. Where was all the Seafood? NONE, ohh sorry, shrimp tempura...LOL

Other then the food, the resort is really nice, nice and friendly staff, great pool area, and swimup bar.

The main complaint is the amount that we paid for a 1 week all inclusive to a 5 star resort, that was a 3.5 star at most.

We will be back to Jamaica, but not to a Riu in the Future on the Island of Jamaica.

  • Stayed January 2012, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask David T about Riu Montego Bay Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
5 helpful votes 5 helpful votes
“Best week ever, RIU is where it's at”
5 of 5 stars Reviewed 11 February 2012
5
people found this review helpful

After reading reviews on this website, we were hesitant about our 6 day trip to Riu, Montego Bay- boy are these reviews WRONG! The Riu montego bay is comprised with the most beautiful facilities, rooms, pools, beach and staff- to say the least. When we arrived, we were greeted with our vitamins (rum and punch) and checked in . We simply asked if there were any available rooms to upgrade to and were immediately given a honey moon suite! (thank you Sandra!) They had it, we asked, they gave it to us no problem. Our bags were taken to our room, we had lunch, and started what was to be the best 6 days ever. Rose Hall is the main restaurant and buffet, they always have something you like. Mahoe Bay was the lunch spot with more great food but we just ate Jerk Chicken everyday which is cooked to perfection right on the beach. The Asian restaurant was just fine, but the Italian and Steak house were great. There was never a single piece of trash or litter on any of the grounds or in the pool. The hotel is essentially over-staffed and have someone to accomodate your every need. The Jamaicans are also such kind and hard working people, they love sharing their history and experiences in Jamaica if you ask. We will definitely be returning to Jamaica and will continue to stay at Riu properties whenever we have the chance.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask spbsjs about Riu Montego Bay Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
1 review
“Best Hotel and staff”
5 of 5 stars Reviewed 11 February 2012

Was a bit concerned when I read some of the reviews about the hotel and staff before we came but the food, room and especially the staff were excellent. The entertainment at night was a bit hit and miss for our taste but the entertainment team gave 100% every night.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kitten186349 about Riu Montego Bay Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bardstown, Kentucky
1 review
3 helpful votes 3 helpful votes
“pretty much what you read on here is what you get...”
3 of 5 stars Reviewed 9 February 2012
3
people found this review helpful

we booked this hotel because it was about a grand cheaper than the next door neighbor sandals. i'd LOVE to hear from someone who has been to both & know if the price difference it really worth it.
i read & re-read reviews before we booked this trip. we decided to give it a shot anyway because the price was so great & let's face it, 83 degree weather on a beach in feburary is better than cold dreary weather in ky.
the hotel is beautiful. the room was fine, a little bit musty but clean & as i'd read in several reviews, the bed was hard as a rock. we were located in the 2000 building & i felt like we were in the middle of everything with zero privacy. it was centrally located, but we couldn't sit on our balcony without everyone who walked by looking up at us. my husband mentioned he felt like we were in an apartment complex. so def request something more out of the way if you don't want to be in the middle of everything.
the food to me was awful. my husband isn't the picky eater i am & he was not crazy about it either. by far the jerk chicken on the beach & the tacos at the pool on 'mexican' day were the best things we ate all week. the daily lunch buffet honestly was not fit to eat. the hot dogs & hamburgers didn't even look like real meat. the breakfast buffet was ok & the nightly buffet was edible, but i wouldn't give it much more than that. we ate at all 3 specialty diners & the asian was the best. at the steak house we were served salad that had chicken on it & the chicken was GRAY. it def appears that they are constantly recycling food. there is nothing that is made to order in the entire place.
if you are planning a trip with drinking as a big part of your plan & don't care much about food, then this would be a great place for you to visit. i don't drink much, so i def don't feel like i got my money's worth. the few drinks i had were fabulous & open bar in your room, etc makes it a drinker's dream.
as far as the drugs go, we had several people approach us to sell them. anyone who goes to jamaica should expect this to happen. if you're going to be uptight about it, you might as well find another country to travel to. plenty of people travel to the homeland of bob marley for that specific reason. someone only tried to sell to me one time while i was ON riu property & he had it hid in a shell walking up & down the beach. once we said no, we were not hassled. there were ppl outside property on the beach & on the street also selling it, but if you don't leave the hotel, you shouldn't find it to be problematic.
the beach was also rocky as reported in other reviews. but they still have a big stretch of it for this resort that isn't rocky. i feel like because it was in a cove it wasn't super gorgeous, but it was plenty pretty enough. we spent more time at the pool because it was beautiful, large and clean. they also have the swim up bar for the party animals. the staff engages the guests in games throughout the afternoon & even if you don't want to participate (like me) it was entertaining to watch.
we would not go back to the riu montego bay. because of the food situation, i'd be hesitant to book at any other riu as well.

Room Tip: from everything i heard while i was there, the lower floors is where you'll have the most issue...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask kara h about Riu Montego Bay Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
“Average for a RIU”
3 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

I have been to many RIU resorts. This one is average at best. Average food, repetitious, HARD beds....and if you are looking for a quiet location......NO ONE MENTIONS THE FACT THAT YOU ARE SITTING ONE MILE FROM THE END OF THE RUNWAY. VERY, VERY, VERY LOUD. Never again for me at THIS RIU.

  • Stayed February 2012, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask David C about Riu Montego Bay Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Riu Montego Bay Hotel

  • Riu Montego Bay Resort
  • Riu Hotel Montego Bay
Address: Mahoe Bay, Jamaica
Price range (per night):* 181 AUD - 826 AUD

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