I stayed here for one night.The staff were courteous, but not overly friendly. The Security would not allow a female rep from the Dominican government to accompany me to my room, so I had to conduct business sitting in the lobby. The Front Desk said I would have to pay extra if I wanted to take a guest to the room; it didn't matter if it was the morning of my checkout. I had never heard such nonsense. Then, the restaurant tried to make me pay for an extra breakfast, because we continued our business meeting in the restaurant where I alone ate the complimentary breakfast. There was nothing special that sets this hotel apart. The bedroom and bathrooms were just ok. I will probably not stay here again.

We stayed here during a mission trip in a town 45 minutes away. We chose this because it is a safe location with clean rooms and great breakfast. The lobby area is nice to relax. the pool is large, fitness center to work out as well as soccer, shuffleboard, tennis, hot tub. The only drawback is the UN free Wifi. You had to pay 150pesos for 15 minutes and if you bought the higher amount like an hour, you werent able to sign back on for the rest of your unused minutes. They do give you one free hour per stay if you ask at the front desk. Gluten free food review. Do not eat the yogurt. hardboiled eggs, custom eggs and omelets and nutella were safe to eat. there were various fruits. The coffee is excellent. They regularily have parties on the 7th floor so if you are on the side that faces the ocean it will be noisy until 3 or 4 am. Try to get a room overlooking the pool. Beds were not that comfy but the shower was great when the pressure and hot water heater was working.

The reception staff are excellent and extremely helpful. Our organization occupies quite a few rooms during the spring and summer. If there is ever an issue with anything, the staff is very prompt in taking care of the situation. They are very concerned with our comfort. The maids are very friendly and do a great job! The restaurant has a wonderful breakfast buffet, which works good with large groups. The "bell man" are very attentive and helpful.

Second time in this hotel on business and overall an ok stay. The amenities at the hotel are excellent with a great pool, good size rooms which are clean and well maintained (floor 6) although wifi was a bit iffy in my room but fine in the lobby. The only downside for me was the reception staff - took an age to check me in and general approach was not particulary helpful. Similar on checkout and I expect better from a hotel at a mid range cost. If I go back to DR I would probably try somewhere else as i have stayed here twice now.