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Hotel Palacio: Traveller Reviews

3.5 of 5
Calle Duarte 106 | Colonial City, Santo Domingo 10211, Dominican Republic
Hotel amenities
Ranked #4 of 67 hotels in Santo Domingo
4.5 of 5 stars 138 Reviews
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138 reviews from our community

What travellers say about this hotel
  • Zona colonial(6)
  • Rooftop pool(4)
  • Rooms are spacious(3)
  • Very nice(3)
Traveller rating
    74
    40
    20
    1
    3
Only show reviews for Family (19) | Couples (48) | Business (10)
Date Rating
ViajeroIndiana
Indiana
Senior Contributor
42 reviews
68 helpful votes
“Charming Gem of a Hotel in Santo Domingo”
5 of 5 stars Reviewed 17 March 2010
3
people found this review helpful

I just returned from a five night stay with my wife and two children (ages 4 and 7) in Hotel Palacio in Santo Domingo. We are very much looking forward to our next visit to this charming and comfortable hotel in one of the great cities of Latin America. Hotel Palacio is an amazing deal -- we paid just over $600 for five nights! The rooms are quite large, clean, and well maintained, and ours had lots of natural light thanks to the two french doors that opened up to a private balcony. Granted, if you can only live with 5-star luxury and all of the finest amenities, you will not be happy here, but then again you may not be happy with most places in Santo Doming if that is the case. However, if you like a small, peaceful, attractive, hotel with great character, unique rooms, and gorgeous interior patios this is the place for you. I highly recommend room 128, which has a beautiful private balcony that overlooks the delightful interior courtyard where guests enjoy an excellent breakfast buffet each morning. Or, better yet, reserve suite 136 -- with its beautiful bathroom and amazing rooftop terrace with great views of the city. Since it only had a king bed, we opted for 128, which had two queens. The other suite (I think its 108) was darker and a bit musty. I would not recommend it. Make your reservation through the hotel and request a room with lots of light. Some of the rooms are a bit gloomy.

A word about the breakfast. The selection of coffee, tea, chocolate milk, fresh fruits, cereals, yogurt, excellent fresh breads, juices, pancakes, eggs, etc, was impressive, especially given the price of the hotel. However, there was some confusion as to whether the breakfast was included in our rate or not. I was asked to pay $10 per person the first day, but when I presented the receipt that I had printed from the Hotel's webpage, they saw that it stated clearly that a full breakfast was included. In short, be sure to have something in writing that says your breakfast is included as I saw that some guests were a little surprised when they were asked to pay. Even at $10 dollars, though, I think the buffet would be worth it, especially if you're only paying about $100 per night.

The service at the hotel was average, and the employees were friendly enough. The only real problem we had was that the staff was terrible about relaying messages. I had a couple of friends living in Santo Domingo (both are native Spanish speakers so language was not the issue) who tried to call me several times and were transferred to the wrong room or told that I was not at the hotel. I also had a friend stop by and leave a note for me at the front desk. Despite the fact that I stopped by every morning or evening to ask if there were any messages, I got it about 24 hours after he left it and ended up missing my chance to see him. Next time I'll just not be a cheapskate and pay the $2/minute on my iphone!

The rooftop pool is great for a little relaxation after a day of walking around. But don't tell anyone about it -- it seems like a secret since no one was there the times that we went.

Finally, the location is superb. Great shopping on Calle el Conde is right around the corner, the Cathedral is about a five minute walk, and all of the other places worth visiting in the Zonal Colonial are very close by. Several great restaurants are also nearby. The food in Santo Domingo is excellent. Try Mesón de Lu, Fonda del Barí, or La Briciola.

  • Stayed March 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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gl0beTrotterLondon
London
1 review
“Hotel Palacio is outstanding!”
5 of 5 stars Reviewed 9 February 2010

You definately will not go wrong with this hotel. Its a hidden gem in the centre of the old city with rooms surrounding a calm colonial courtyard away from all the bustle. The red brick arched cloisters, bathed in history, have a very majestic aura. The rooms are of a very high standard, clean and airy (particularly the upper floors with skyline views across the city). The breakfast was included with our rate which again was of a very high standard offering everything from fresh fruit to a full cooked breakfast. The hotel is run by two very helpful gentlemen who helped us with everything from planning our travels around the country to changing a car battery! The price was very good and we really felt like we really got a lot more than what we paid. PS Don't miss the pool up on the top floor to relax and soak up a little sun between explorations on the city.

  • Stayed January 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RJV17
santo domingo, dominican republic
2 reviews
1 helpful vote
“a surprise in Zona Colonial”
4 of 5 stars Reviewed 9 February 2010
1
person found this review helpful

Hotel El Palacio was a great surprise as I came upon it one day while looking for a place to stay in Santo Domingo ( I'm a student here, but I wanted to get away without leaving the city). I had a list of hotels in Zona Colonial and when I came across El Palacio, I knew I had found my place. The staff was very nice and helpful. I asked to be shown a room and they patiently showed three different options. The room that I checked in was on the third floor, accessible by elevator, with a 42"Plasma TV, king size bed, comfortable desk, fast internet, and a very comfortable rooftop pool. El Palacio is centric in the Zona Colonial, so I just left my car parked in the garage (very convienet) and strolled on to Calle el Conde, had drinks at Proud Mary's Pub ( best Sangrias!!!- the pub owner is also the bartender and the vibe is quiet, jazzy, and mysterious), and just was able to walk to all the sights in the Zona. This is a great alternative to any Santo Domingo hotel. I've stayed at the Hilton and the Marriot Courtyard, but El Palacio has been the most staisfying.

  • Stayed October 2009, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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WandererATL
Atlanta, GA
Reviewer
5 reviews
6 helpful votes
“Very nice hotel”
5 of 5 stars Reviewed 30 January 2010

It's been a while since I've stayed here, but I've been meaning to post a review-- we stayed i think 3 days in Santo Domingo, and booked this place since it was in the zona colonial and seemed like a nice place. It is a very nice place, the pool was nice (the view's kind-of strange-- you can look at other balconies, and they can look at you-- whatever). Yeah, the front desk isn't exactly brimming with friendliness, but they will attend to you, and they will do what they can to accomodate (like when we had to leave for the bus to go to Punta Cana they called the bus company and found the times and prices and called a cab company to take us there). The breakfast could use some improving, but I didn't really want to eat there anyway-- I wanted to get out and explore! Some have not liked the shower with no curtain, I thought it was refreshing and fine. There is a nice atrium style architecture, which I enjoyed. You will be in the center of the zona colonial, which means you will be harrassed and bothered to buy things, use a cab, etc.

Overall, I thought it was very nice, and very well maintained, and liked it very much.

  • Stayed July 2009, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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SKI_Road_Warrior
Santa Monica
Senior Contributor
24 reviews
10 helpful votes
“CENTRALLY located. It doesn't get much better than this”
4 of 5 stars Reviewed 25 January 2010
2
people found this review helpful

Palacio is a nice little pension/hotel. It's very centrally located to the main tourist spots (walkable). Clean and seems to have a lot of security, both around the zona colonial, and at the hotel (@ night) -- enough to make the fears die down and actually enjoy walking around at night. There's an in-room safe, and the rooms are large. The rooftop pool is a little on the cool side - but overall, the place is clean, well maintained. We'd stay there again.

Tips:

1. bring enough cash with you, since the hotel doesn't always have enough for exchange - (the airport is a total rip off for currency exchange).

2. If you get desperate, there's a hard rock cafe about 2 blocks away (cheaper than the maison de bari and a lot of the other tourist traps) and a whole strip of cute little restaurants on that same main "drag". btw - there are actually a lot of coupons for restaurants that are in the little 1/2 page sized local guide, for places where we ate (noticed the coupons a few days after we left Santo Domingo and were trying to figure out how to match the pictures to the sights).

3: We did take a cooking class in Santo Domingo, at a place called Cookers and Friends (just excellent - arrange in advance) - it's a cab ride, but well worth it.

4. Also, another very authentic Dominican restaurant was called Restaurante Conuco (El) - Calle Casimiro de Moya No. 152. The food was pretty good, but the dancing (to watch) was really quite something.

  • Stayed December 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hotel Palacio Also Known As

  • Palacio Hotel Santo Domingo
  • Palacio Santo Domingo
Address: Calle Duarte 106 | Colonial City, Santo Domingo 10211, Dominican Republic

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