Travelled 28/3-11/4 and had such a great time, so much so that there were tears when we left. I said it all in my last review - i'm not even sure why it was better this time, it just was. We would like to say a big thank you to the following people who made our holiday so special. Giselle for helping us with the room we required, Beatrix in the restaurant who welcomed us every day with a smile, Julio who provided great service by the pool (and who helped me with my Spanish), George for being a great bartender, Daysi who constantly provided us with drinks, Betty for always brightening our lunchtimes and Lucy who had the knack of attracting our children like a magnet for the full 2 weeks. There were others (all the animators and people in the restaurant) but those specifically mentioned were the ones who really treat us like we were part of the family. We met so many lovely people and were really treat as if nothing was too much bother. We met with the manager who asked if the food was as good and if there was anything missing. The food was as good but there weren't any onions (I wasn't complaining). OMG the next morning, there was an abundance of onions, I was embarrassed for mentioning it but it was great, it really was.
We will be returning to the Tainos, perhaps in a couple of years. My heart would love us to travel there again - this year or next but my head tells us not to spoil something by over-visiting it, despite the fact I will genuinely miss those we met and those who remembered us from last time.
I feel very protective towards this hotel and its staff and so to those who comment that you only get service if you tip, we never noticed this. We tipped a small amount after our first week and saw no difference in the great service. We were friendly with the staff from the start - not treating them like staff but having big smiles, chat and laughter. If you give them friendliness, they repay you with friendliness.
Furthermore I am very frustrated that someone who was so 'devastated' after their holiday felt 'so devastated' that they waited nine months to leave a review.
Neil and Elizabeth Hodgson
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 April 2012
Dear Neil & Elizabeth Hodgson,
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On a behafl of the staff and menagement here at Iberostar Tainos Thnak you very much for your nice review. I will pass your comments to Giselle, Beatrix, Julio, Gerorge, Daysi,Betty, Lucy. All my staff are wonderful people and most of the reviews even mentioned the good will of everybody. We are glad that you had again such a good time ,and I assure you that all the things that we can solve (including onions) we are trying to sove it ,as fast as we can. However it was our plasure of meeting you and thank you for everything.
Wish you all the best
This response is the subjective opinion of the management representative and not of TripAdvisor LLC