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Hotel Barcelo Solymar Arenas Blancas: Traveller Reviews

4.0 of 5
Calle 64 e/ 1ra Ave y Autopista, Varadero, Cuba (Formerly Barcelo Solymar)
Hotel amenities
Hotel Barcelo Solymar Arenas Blancas
Ranked #29 of 57 hotels in Varadero
3.5 of 5 stars 2238 Reviews
6 February 2012 -
William C

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2,238 reviews from our community

What travellers say about this hotel
  • Lobby bar(37)
  • Great time(24)
  • Very good(17)
  • Main building(15)
  • Seafood restaurant(15)
  • Front desk staff(11)
  • Very nice(11)
  • Would not recommend(10)
  • Hotel room(9)
  • Friendly and helpful(7)
Traveller rating
    474
    834
    388
    310
    232
Only show reviews for Family (378) | Couples (647) | Business (9)
Date Rating
Toronto, Canada
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
“Its not half as bad as some people say it is.”
4 of 5 stars Reviewed 7 February 2012
12
people found this review helpful

let’s be honest here if you do your homework before going on vacation you will not what kind of food to expect and what kind of service. I just got back from Barcelo 2 days ago. I knew that it wouldn’t be a luxury resort so i didn’t have high expectations... If you go on vacation to eat all day next time choose a 5 star in other countries and don’t go to Cuba you won’t get amazing food there in a 4 star resort that’s for sure and everyone knows that. This resort was a party resort as promised the food was ok and the service was fine too. Staff could smile a little more but i just don’t exactly care if they smile to me or not as long as they do what i asked them. The beach and the pools were awesome. Lots of people from Canada and Russia.. i went with a few of my friends and we made some new friends there from all over the world and over all i had an amazing time. So for those who are super picky and complain a lot this is not the resort for you and for those who want a good time this will work. For people that going for some crazy party there are 3 clubs near the resort that are fun and safe to go to. So all I have to say im definitely going to go back there sometime hopefully soon.

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Dear Fidel”
1 of 5 stars Reviewed 6 February 2012
9
people found this review helpful

Dear Fidel,
Please lift the ban on warm and tasty food. Please let your people know that there are serving spoons in the rest of the world and that spaghetti servers aren't good for scooping up
mashed potatoes and corn (ugh!).Please stop the senseless slaughter of pigs and chickens Please do away with the pretense of the local currency.Please, please never invite Gordon Ramsay down there or he would commit suicide.
The worst culinary experience of my life ( and I've eaten in jungle villages in Papua New Guinea!) I would not feed that food to someone else's dog never mind my own.
Staff only smile when the human slot machine is fed a CUC and every one of them is on the mooch at all times.Filled with drunken quebecophones and suspicious Russians... even the guests don't smile in the restaurants. Specialty restaurants ? hah .. same food as the slop they serve in the canteen, only they expect higher tips.
Got to the point where the very thought of eating there made me feel ill. If you want to go on a successful diet, spend a week or two here and you'll come back looking like Twiggy!
Rooms not bad for the Caribbean , maid nice and friendly but if a judge sentenced me to a choice of two weeks in prison or a week in this dump I'd take the prison every time.
Get some standards instituted here! No revuelta aqui es revoltando!

Room Tip: book another country
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloSmAb, Gerente at Hotel Barcelo Solymar Arenas Blancas, responded to this review
10 February 2012
Dear William,

Thank you for trust in Barcelo Hotel & resorts and for choose Barcelo Solymar Arenas Blancas as place where spend your holidays.

We are very sorry about your gastronomy experience at our resort. We can assure you that we are working hard improving our service and we can inform you that we have opened a new restaurant called Grill Hicacos as Steak House. The feedback of our guest is very good, so we are sure if you come you are going to enjoy it. Remember that we offer 6 "a la carte" restaurant and of course 2 Buffets with the best international and cuban cuisine.

We have shared your comments with our Executive Cheff, Manuel Martinez, who will take care of all the points that you leave in your review.

It would be a pleasure to have you here again with us in order to show you one of the best resorts in Varadero, closed to the town center and with the best beach area.

Regards,

Miguel Del Fraile
Room Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Mississauga, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Not as advertised...”
2 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

 I went to this resort with a group of 6 guys (25-28yrs) including myself mid January. For a supposed "party resort" there were fifty percent seniors.

The front desk reception staff were very unorganized. I had several issues regarding my room and changing rooms. The first room on the second floor started leaking from the ceiling, someone's toilet from the above floor leaked into our washroom. When we asked to change rooms they said the would have a room by the next day at 9am. That morning we got there promptly at 9am and they told us to come back at 1pm. We were then directed to the fourth floor. The bellhops were not even around to help us lug our luggage up 2 floors (2 out of the 6 elevators  were operating). The room was not clean and there was only 1 king bed when we requested 2 doubles. We went to complain and they told us to use the pull out sofa bed. We then were directed to our third and final room at the end of the day. My friends room had ants on the floor and bed. When he checked into his room there was a worker watching soccer on his tv.

The beach was beautiful and very shallow, calm and seaweed free. There are sandbanks if you want to go out far. There is a beach bar that has a variety of great drinks. I recommend bringing mugs because the ones provided are tiny. Beach maintenance was nonexistent. There was garbage everywhere. Make sure you reserve your beach chairs by 10 am.

The Buffet food was all the same for lunch and dinner.  The food was worse than expected (I am by no means a picky eater). The food was bland so I suggest bringing steak or hot sauce. Close your eyes and pick something everything tastes the same. The waitresses were very accommodating and automatically knew which drinks we wanted after our second day. We went to the Seafood and Mexican a la carts, they were good. I highly recommend only going to the a la cart restaurants. 

Ana from towel exchange was very helpful for our daily activities on the beach. There are catamarans but you must pay to use them. There is beach volleyball and kayaks available free of charge. 

I would recommend renting the motor bikes and riding around the city. The resort has rentals for $20 cc per day. The locals were very nice and friendly

Overall, we had a good trip only because we went out to the nightclubs every night, had fun on the beach and cruised around the city with our motor bikes. I'd give this resort 2/5 stars. The trip is what you make It. Don't think this resort experience will be your highlight of your trip.

  • Stayed January 2012, travelled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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trenton
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“no 4 star”
3 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

spent 1 week at this resort thank god it was only for a week
rooms - very run down and only 2 very small drawers for clothes, maid was not very good left glasses and coffee pot dirty well basicly never touched them
food- was less then average including the hair in my son's food and the tin foil in my husbands dessert. the best food was at the beach and one of the bars by the pool
beach - was very nice
staff most of them were friendly
we were in blances building the soylmar looked newer and nicer
our son's went to a bar in varadaro they had a good time and felt safe
this was oursecond trip to varadaro wil most likely go some place else if you go there i would suggest trying a 5 star we are not picky travellers but both 4 stars i wouldrate a 2.5 to a 3
out of all the barcelo's we have stayed at i have found punta cana to have the best ones
like i said we have been to varadaro 2 time's and there was a 4 year span.i will look for something else mostly on of the islands or down by holgin

Room Tip: had connecting room but door did not open try not to get room by kitchen or you will have tolisten t...
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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BarceloSmAb, Manager at Hotel Barcelo Solymar Arenas Blancas, responded to this review
6 February 2012
Dear Guest

We are sincerely sorry for the comments you make of the Resort.

We have shared your statements with all the members of our staff in order to take inmediate corrective action where necessary.

Sincerely,

The Management
Barceló Solymar Arenas Blancas Resort
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Montreal, Canada
1 review
11 helpful votes 11 helpful votes
“Short & Sweet !!!! Great Beach !!!”
4 of 5 stars Reviewed 3 February 2012
11
people found this review helpful

Well to start off My girlfriend and I were there for only 5 nights, from the 28-Jan to the 2-feb. Our first room was a little disappointing just because right outside our window there was a fan from the kitchen below, this was on until 1 am then it turned off and then back on at 5 am !!!!!, next day the switched our room no problem !!! Took a little bit of time but it was worth the wait !!!! Nicer room overlooking the inner facilities and huge magnificent pools, 25 feet from the beach we couldn't of asked for a better room !! After reading other reviews I thought I was in for a ruff 5 days, but not at all. The grounds were up kept up all day long, Very clean. If you are impatient , picky, snobby and think you're gods gift Pay the extra money and go to a real Five star further up the Varadero Coast. For the money This place was amazing. The staff were always nice and ready to help and serve you ''give respect and get respect '' .

Room: Clean everyday, sometimes the just don't have the extra towel or toilette paper so bring your own TP and bring an extra towel just in case. Always fresh bottled water and beer everyday they restocked that fridge.

Beach: The beach was AMAZING, beautiful blue and a lot of sand to play in, enough room for everyone. you got your choice of the crowded spots or the calm quiet relaxing spots !!!!! or even the spots right next to the bar and there was always plenty of beach chairs available !! the beach in Varadero looks like you can walk it for ever. So SO nice !!! this made me really happy !!! :)

Food: well we all know we don't go to Cuba to eat like a champion, the buffets were nothing special, look around Im sure you can find something there to eat, just stay away from the food that looks like they have mixed 4 different type of foods in it, this would be the reason for getting sick, cross contamination will get you !!!! Stick to the basic, straight up corn or rice and potatoes, eat the meat that is cooked alone !!! and the pizza is decent !!!, mostly all restaurants outside the resort are amazing, food 1000 times better outside the resort. we ate at this one place called La fondue, very good, different type of fondue experience than what us Canadians are use too!!! Remember you can never go wrong in the Caribbean with lobster and shrimp !!!! as for the buffet maybe bring some ketchup "we did" it helps a little, the buffet food really almost has no taste hahahahahaaha !!!!! Oh and the Cappacinos are amazing had several everyday hahaha !!!

Excursions: We did the Catamaran dolphin adventure, this was great, the whole dolphin experience was a blast, loved the trip loved the beach and seafood lunch on Cayo Blanco and loved crew, the music and the whole catamaran experience not something we get to do everyday !!!! Very pleased and well worth the money...this trip is probably the most popular, so even if you book and cancel the day of, they will refund you or book you another day !!!!!

STAFF: Just remember we all breath the same air and that nobody is better than anybody else, be patient and be polite and people "the Staff" will go out of there way to make your stay that much better. Everyone and I Mean everyone was unexceptionably nice !!!, we just had one bad encounter and it was at the a la carte Mexican restaurant, we lost our reservation paper and one host just gave us a hard time !!!! that was it, on the other hand the seafood a la carte let us eat without a reservation hahahahaah !!!! anyway, it was good a bit better that the buffet hahaha !!!

Overall we were very very pleased with our visit, it was nice short and sweet, we relaxed and came back feeling fresh and happy with amazing memories !!! Thanks CUBA !!! Remember the main reason we go is to enjoy that beautiful beach and my God she is amazing !!!!

Oh and bring clothes, soaps and beauty products you don't need they will be really appreciated, don't forget its a communist country and they are limited to what their government allows them to have. So anything you bring they will chairish and be so thankful. Those of you looking for good Karma this is a good opportunity to get some hahahaah !!!! Try to stay away from bringing visible brand named things that stand out like NIKE !!!

Room Tip: the room 4123 is the closest to the beach and all the facilities the hotel offers...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hotel Barcelo Solymar Arenas Blancas Also Known As

  • Barcelo Solymar
  • Barcelo Hotel Solymar
  • Barcelo Solymar Varadero
  • Barcelo Hotel Varadero
  • Barcelo Solymar Cuba
  • Barcelo Solymar Hotel Cuba
  • Barcelo Solymar Beach Resort
  • Barcelo Solymar Varadero Cuba
  • Barcelo Sol y Mar
Address: Calle 64 e/ 1ra Ave y Autopista, Varadero, Cuba (Formerly Barcelo Solymar)

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