Well to start off My girlfriend and I were there for only 5 nights, from the 28-Jan to the 2-feb. Our first room was a little disappointing just because right outside our window there was a fan from the kitchen below, this was on until 1 am then it turned off and then back on at 5 am !!!!!, next day the switched our room no problem !!! Took a little bit of time but it was worth the wait !!!! Nicer room overlooking the inner facilities and huge magnificent pools, 25 feet from the beach we couldn't of asked for a better room !! After reading other reviews I thought I was in for a ruff 5 days, but not at all. The grounds were up kept up all day long, Very clean. If you are impatient , picky, snobby and think you're gods gift Pay the extra money and go to a real Five star further up the Varadero Coast. For the money This place was amazing. The staff were always nice and ready to help and serve you ''give respect and get respect '' .
Room: Clean everyday, sometimes the just don't have the extra towel or toilette paper so bring your own TP and bring an extra towel just in case. Always fresh bottled water and beer everyday they restocked that fridge.
Beach: The beach was AMAZING, beautiful blue and a lot of sand to play in, enough room for everyone. you got your choice of the crowded spots or the calm quiet relaxing spots !!!!! or even the spots right next to the bar and there was always plenty of beach chairs available !! the beach in Varadero looks like you can walk it for ever. So SO nice !!! this made me really happy !!! :)
Food: well we all know we don't go to Cuba to eat like a champion, the buffets were nothing special, look around Im sure you can find something there to eat, just stay away from the food that looks like they have mixed 4 different type of foods in it, this would be the reason for getting sick, cross contamination will get you !!!! Stick to the basic, straight up corn or rice and potatoes, eat the meat that is cooked alone !!! and the pizza is decent !!!, mostly all restaurants outside the resort are amazing, food 1000 times better outside the resort. we ate at this one place called La fondue, very good, different type of fondue experience than what us Canadians are use too!!! Remember you can never go wrong in the Caribbean with lobster and shrimp !!!! as for the buffet maybe bring some ketchup "we did" it helps a little, the buffet food really almost has no taste hahahahahaaha !!!!! Oh and the Cappacinos are amazing had several everyday hahaha !!!
Excursions: We did the Catamaran dolphin adventure, this was great, the whole dolphin experience was a blast, loved the trip loved the beach and seafood lunch on Cayo Blanco and loved crew, the music and the whole catamaran experience not something we get to do everyday !!!! Very pleased and well worth the money...this trip is probably the most popular, so even if you book and cancel the day of, they will refund you or book you another day !!!!!
STAFF: Just remember we all breath the same air and that nobody is better than anybody else, be patient and be polite and people "the Staff" will go out of there way to make your stay that much better. Everyone and I Mean everyone was unexceptionably nice !!!, we just had one bad encounter and it was at the a la carte Mexican restaurant, we lost our reservation paper and one host just gave us a hard time !!!! that was it, on the other hand the seafood a la carte let us eat without a reservation hahahahaah !!!! anyway, it was good a bit better that the buffet hahaha !!!
Overall we were very very pleased with our visit, it was nice short and sweet, we relaxed and came back feeling fresh and happy with amazing memories !!! Thanks CUBA !!! Remember the main reason we go is to enjoy that beautiful beach and my God she is amazing !!!!
Oh and bring clothes, soaps and beauty products you don't need they will be really appreciated, don't forget its a communist country and they are limited to what their government allows them to have. So anything you bring they will chairish and be so thankful. Those of you looking for good Karma this is a good opportunity to get some hahahaah !!!! Try to stay away from bringing visible brand named things that stand out like NIKE !!!
Room Tip: the room 4123 is the closest to the beach and all the facilities the hotel offers...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC