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Hotel Brisas Los Galeones: Traveller Reviews

4.0 of 5
Carretera a Chivirico Km. 72 | Chirivico, Guama, Cuba
Hotel amenities
Ranked #1 of 3 hotels in Guama
4.0 of 5 stars 50 Reviews
13 April 2010 -
Kempthorn
19 February 2010 -
OverstuffedSuitcase
 
 
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50 reviews from our community

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Traveller rating
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Date Rating
Kempthorn
Hamilton, Canada
1 review
7 helpful votes
“Just can't do that road again :(”
4 of 5 stars Reviewed 13 April 2010
7
people found this review helpful

Spent two weeks at Los Galeones. It was our second trip to this resort and it was good to see the wonderful staff, Nancy and old friends again. However the road to the resort is considerably worse than the last time we were there and we didn't believe that could be possible. The buses are beautiful but the road looks as though it is in a war zone, huge holes and the bus just creaps back and forth, back and forth trying to avoid the potholes in all over 2 hours of torture. The shuttle from the resort to the sister resort of Sierra Mar only operated a couple of times while we were there and there was no wine at all, sometimes no mint for Mojitos and the stock of liquor was really limited, plenty of rum but very little of anything else, not even cream for Spanish Coffee. The food was good but if you are spending more than one week there it gets very monotinous as the menu simply repeats itself and the choices and quantities are limited. It looks as though there is a real tightening of the belt with the owners but they are really shooting themselves in the foot because an all inclusive resort shouldn't run out of the things this resort was running out of.

This is so unfortunate as the staff are wonderful and try their very best to make everyone feel welcome and looked after. The entertainment at night was very good and the atmosphere lovely. Sadly, as much as we like the resort and the staff we will definately not be returning to this resort. I think the road has finally taken its toll!

  • Stayed March 2010, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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OverstuffedSuitcase
Ontario Canada
1 review
5 helpful votes
“great price - not for everyone”
3 of 5 stars Reviewed 19 February 2010
5
people found this review helpful

We just returned from Los Galeones and not sure if we would go again - don't think so. This was our second time - and things have changed a lot. The road in/out is terrible, 2.5 hours of major pot holes and ruts, pure misery. The staff is great, the beach is lovely and private. Lots of stairs but not a problem. The food disappointing, no screens on the patio doors, noisy airconditioning, very noisy village. Hard to get a good nights sleep. Seems to be under new ownership and on a very tight budget. The price was good but the long horrible drive was not. Strongly recommend buying the VIP Service at the airport - makes all the difference.

  • Stayed February 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fernando35
Goderich,On. Canada
2 reviews
17 helpful votes
“For a certain market segment this is paradise!”
4 of 5 stars Reviewed 16 March 2009
15
people found this review helpful

Los Galeones is definitely a unique location and therefore caters to a unique segment of the market!
If your desire is to enjoy picturesque scenery, quiet relaxing environment with out the pressure of organized activities you will enjoy this property!
Cuban food is bland, but good. The a la carte menu offers basic food well presented!
Many of the guests are return guests of anywhere from 5 to 15 years.
Staff is excellent in offering personalized services
If one considers vacationing in Cuba, you must accept that supplies, due to the embargo, can be restricted, electricity can be sporatic, though the Hotel has it own generator.
The Hotel consists of five singled floored wings all offering excellent views.
The rooms are twin or king sized furnished., all with their own balconies.
Steps to the beach have become famous (300 on youtube) with Luvy the dog !
Daily BarBq on the beach.
Nighty local music and one noon time BarBQ pool side and weather permitting an evening "Cuba Night "with pig roast!
Have been to Los Galeones 9 times in 8 yeaars!

  • Stayed January 2009, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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welovecuba56
bowmanville56
1 review
12 helpful votes
“Los Galeones was great!!”
5 of 5 stars Reviewed 4 February 2009
12
people found this review helpful

Our first visit was in Nov 08 & we will definitely be enjoying a return trip. This is a beautiful area and a perfect getaway for those who appreciate an adventure and something other than the oversized, overindulgent resorts that seem to be the norm.
We found the staff to be very friendly and always willing to help.
Chivirrico is a wonderful little town, very friendly folks....warm and happy to talk and show you around. The beach is very private & beautiful, and the walk down and back up again is not a bother at all. We actually made the beach/town walk up to 4 times a day!!
We are very low maintenance travellers and don't expect perfection.....as long as the facility is clean and the staff is friendly and accomodating, we're happy! Meals are also not a priority for us, so we don't really miss a buffet where we are more apt to overindulge......haven't found a hotel in Cuba with 'stellar' food at any time. The food was quite good for a small facility, and the wait staff was excellent. We also ate with the locals in town and absobed some of the local culture. After an evening visit to Sierra Mar, we were happy to return to Los Galeones and much prefer it to the larger resort. This hotel and the area are a definite two thumbs up from us, can't wait to return!! We also took the full day bus trip into Santiago......gave us an idea of where to go for the next trip.....although next time we will be renting a car. Don't like the fact that at each stop the locals mob the tour bus and are quite annoying. You don't find any of this in Chivirrico, the locals never ask for anything at any time and it's much easier to blend in. This area of Cuba is very beautiful and the poor road conditions only add to the total adventure. Truly a photographers paradise. Not everyones 'cup of tea' which makes it great......not going to ever be overcrowded. Enjoy!!

  • Liked — location, staff, quiet & secluded surroundings
  • Disliked — can't really say anything negative
  • Stayed November 2008, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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raisthlin
montreal
1 review
5 helpful votes
“Not great at all...OK at most.”
2 of 5 stars Reviewed 2 February 2009
5
people found this review helpful

I stayed at this Hotel between January 22 - 29 2009.

I made good friends with staff at the hotel. We had a lots of fun. But despite that, and as much as it makes me uncomfortable to say so, Brisas Los Galeones is really not a good pick for your vacations. I travelled a bit in Cuba, my family...even more and for the price...there is a LOTS of better options.

FOOD: Good at best, ok most of the time and sometimes just plain bad. No buffet here (exept morning). You will be presented a 'menu' for dinner and supper. Which consist of Soups, salads, and 4-5 main dishes. Take note: 2 or 3 of those 5 are almost always not available and the menu is often the very same several days in a row.

Of course, you can take the shuttle for Sierra Mar and enjoy the buffet there. Even tho its not that great and definetely not worth the 1 hour trip (30 minutes each way) it does provide something different. Keep in mind tho theres only 2 bus per day which means you will end up spending most of the day at Sierra Mar or end up taking a Cab at 8$ (Cuban convertible pesos) each way.

HOTEL: Small, nice and quiet. Everything is at hands reach. OH! Exept of the beach which is down the hill which means you will have to go down, and up !!!, the 300 stairs. I didnt mind at all..i even enjoyed it. But the rest of my family had to struggle. Rooms are...well i guess there ok. Bar is small and not very efficient at all. (more on that later) Pool is ok and close to everything. Keep in mind that the town just down the hill as SEVERAL roosters which will go on a rampage from 2-3AM to 6AM so bring earplugs or suffer the consequences.

SERCIVE (everywhere exept the beach where it is very good) :

THE major downside for the Brisas Los Galeones.

Some of them are arrogant, rude, dont smile, and even make disrespectful noise or comments when you have the guts to ask for a drink that is something more complicated then a rum & coke. They will make you feel very cheap for asking it or will simply reply that an ingredient is missing even tho it is RIGHT there. I know because i often just went on the other side of the bar in order to make it myself since they were so reluctent.

This can go all away when you make friends with the 2-3 that are ok. But if its not their shift or you just dont want to "befriend" them in order to get good service prepare yourself for quite a nightmare. The managers are especially not friendly at all. Brisas will definetely get an email from me regarding this issue.

The beach staff are a lot better. If you do go there make friend with Yaomar and Elismer (who cleans the beach each morning) they noth treated us like friends and even invited is to eat or go around and we had lots of funs.

Despite it all, i had a very good time. But only because i was with 5 of my friends and family.

Its a pitty because the surrounding mountains are very nice. I think this hotel could become very nice if it could get in the right hands.

  • Liked — the beach
  • Disliked — the sercice, staff
  • Stayed January 2009, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Hotel Brisas Los Galeones Also Known As

  • Brisas Los Galeones Hotel
  • Brisas Los Galeones Guama
Address: Carretera a Chivirico Km. 72 | Chirivico, Guama, Cuba

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