Ignoring previous reviews and out of desperation we decided to stay three nights at this hotel. Big mistake. Got hustled outside and thought we would be safe inside but the hustler followed us in and shook hands with the receptionist !!
What details are they sharing with outsiders!!?
Breakfast staff are seriously rude. The room was clean but didn't feel safe at all.
Glad to get out of there.
Oh well, at least you have been warned.

We stopped for a night either side of a trip to Baracoa and it was nice split this way. The hotel has a good breakfast with lots to choose from the buffet and fresh omelettes. There are also some restaurants nearby- Bucaneros was the best. Its in an nice and safe location away from the centre but only a 30 minute walk or quick taxi ride. There was an open air music concert on when we were there which was fun! Also teh hotel staff have entertainment around the pool which is a nice break from the heat though is small. The rooms are spotless with first class bathrooms, showers and hot water. after many issues travelling in Cuba this bathroom was heavenly! Easy to arrange trips to nearby San Juan hill.

the staff was very helpful. the pool was cool. the rate was great. I meen 25CUC`s with all u can eat breaky. in room safe. i didn`t like the fact that it costs extra for a guest. 15cuc. with breaky. i did recomend it to a Cuba travel buddy. Always in Cuba u have to watch everything. If in SantiegoDecuba again. I`ll stay here.

I agree with two previous reviews completely. This hotel is badly run and is not safe.
There is definitely an unhealthy relationship between some of the hotel staff and the numerous hustlers prowling the area.
There is also a breakfast waiter/chef (thin one with shaved head) who is extremely unpleasant toward hotel guests. On my last morning there I noticed he had a group of 'female friends' visit him after a busy 'night shift' and they helped themselves to the buffet which is why he probably works there.
Doubt the manager or customer relations department (yes, they really have one) have what it takes to sort this debacle of a hotel out.
Steer clear !!!