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Islazul Costa Morena: Traveller Reviews

Carretera de Baconao, km. 32, Sigua | Baconao Park, Santiago de Cuba, Cuba
Hotel amenities
Islazul Costa Morena
3.0 of 5 stars 69 Reviews
2 February 2012 -
krazycook1968
 
 
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69 reviews from our community

What travellers say about this hotel
  • HOT WATER(5)
  • Snack bar(4)
  • Very nice(4)
  • Ping pong(3)
Traveller rating
    7
    23
    20
    11
    8
Only show reviews for Family (11) | Couples (32) | Business (0)
Date Rating
Carrying Place
2 reviews
8 helpful votes 8 helpful votes
“Married at The Costa Morena”
3 of 5 stars Reviewed 2 February 2012
6
people found this review helpful

I have been to this resort 7 times in the last 2 1/2 years and returning end of February.My husband 5 times.We come here for the people and the location which is amazing.The staff is wonderful , attentive and most are considered our amigo's.They go far beyond job requirements to make our vacations enjoyable.
We have had so many happy moments here we decided to have the first wedding ever on January 20/2012 at this resort....everybody at the hotel pitched in to make "Our Day" the most memorable and beautiful day for us.Special thanks to our friend Alberto for making the arrangements and making sure they were carried through.I only hope everyone was as pleased as we were with all the effort given.It was very exciting for all .
I have read some very negative reviews here and question their expectations for the money they paid for a week or two here.The food is adequate and getting better with every visit and is the same type of food served in other hotels in Cuba.The party is there if you want to make it happen(we always do)For the most part the men with young girls keep to themselves and do not exhibit inappropriate behaviour..The snorkeling is excellent and Emile(FROM THE SEA BAR) knows his way around the reef.
Once you get to know the staff and other repeat tourists you will want to return .This hotel offers more personal service than I have seen elsewhere.If you are looking for a wild time go to Varadero as this is not a strip and isolated from other hotels (just what we want) I could go on with my praises but will save it for my next review in March.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Rafaels Excellent Dining Hall Service!!! Please ;Tip The Servers!!”
3 of 5 stars Reviewed 30 January 2012
3
people found this review helpful

Hola Amigos of the officers club!! Kevin here; brrrrr is it ever cold up here in Canada! Wish I was home with you guys! I want to thank-you all for my lovely stay at your club! What a blast of fun! Just what I needed! Hats of to Andre the activity director and the beautiful girls that entertain you in the pool area! A job well done! Kenya you were above and beyond the call of duty! Carlito, you were wonderful! Dining staff well dressed and food was excellent for a 2-star! Security guys were professional and did a good job! Front desk staff were very friendly and my representative Felix did an excellent job! No problem at this hotel! Felix would solve any problem that you could come up with; wonderful job Felix! The Cabaret at the Tropicana was just out of this world fantastic! I thought I was dreaming! The girls were beyond Exotic! Food and service in the Tropicana dining room was excellent! Dont forget everybody that in Cuba it is very important that you tip the servers at all stations! Kitchen, pool grill, chamber maids as well as the front desk when changing your currency!! They rely on us to be generous! You can also tip Felix as he is the best! They really need every peso that you can give them! A peso is the norm for good service! These people deserve to be tipped properly! Please, if you can, bring 30- pound test fishing line and smaller packets of fishing hooks and weights for the maintenance staff! They rely on this to feed their families; as these people live off the ocean and what it provides for them! If you can; buy masks and snorkels at the Dollar-rama. They are only $2.00 for a mask & $ $1.50 for a snorkel! This enables them to harvest food from their waters! They will thank-you from the bottom of their hearts! The shows were well done and very proffessional. The disco was alot of fun and the music and D.J. very professional. Noa you are the best! Every-body has fun at the Costa Morena! The drinks were free at the disco, but make sure you tip the bar staff! Dont forget the wonderful singers in the dining room! A peso each and they are all happy! It does not take much to make a big difference in their quality of life! I will return to this Hotel again & again! The security at the airport was excellent and a job well done by all! Also I would ask everybody when booking your holiday that you ask rep. at Canjet for extra humanitarian aid baggage allowance. This allows you to bring free of charge 44- pounds of clothes for the cuban people! Clothes are like gold to them as they are very costly and out of their reach! Old running shoes and sandals are highly prized! Crocs also are a very good present! Please; do go to the Costa Morena and enjoy! These people are very happy to see you and will go out of their way to please you! See you all at the Costa Morena real soon! Bye for now everybody, Yours truly Kevin.

Room Tip: Block 6 is the best for solo. Block 4 & 5 for quiet. Block 2 & 3 for views of the ocean. Ma...
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  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toronto
1 review
9 helpful votes 9 helpful votes
“don't pay more than 450.00 for this hotel”
2 of 5 stars Reviewed 22 December 2011
9
people found this review helpful

I have been here 4 times now .The food is repetitive and not much of it. Had things stolen from my room that didnt lock.Full of old single men with really young Cuban prostitutes. Now don't get me wrong for 450.00 /all inclusive I will deal with it BUT there is no way I would pay 600.00 to go here...for that price I can go to Dominican and be catered to instead of harrassed for all my belongings. I am not rich or I would be going someplace else,I cannot afford to give my shoes and clothes away .
The people here are running scams with the chambermaids telling other workers what is in your room so they will ask you for something they know you have in your room.I have been asked to bring cell phones and computers !!!I do tip the wait staff and bartenders and still get terrible service and some are just plain rude ! I will not be returning to this hotel as I checked out the buccanero and will be taking my vacations there from now on...only 40.00 more and sometimes cheaper and no harrassment while I spent 2 days there. The Costa Morena has different sets of rules for different people.Another couple we met said they will not return again.The scenery is pretty ..no beach and the pool is only 3.5 feet deep (no deep end)

  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Montreal, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
30 helpful votes 30 helpful votes
“Wonderful place for nature lovers”
4 of 5 stars Reviewed 5 November 2011
12
people found this review helpful

I have been in Costa Morena 12 times, and keep going back, there must be a reason!!! Right, Inexpenxive, quite, sourunded by mountains and sea, spacious confi rooms, good food and exelent service with a super entreateaiment at night and great disco, that overlooks the sea. Never go to Costa Morena before Dec 20th, unless you like to mix with the cubans, which, i like very much, This hotel is perfect for single or couples, no children and no families, it is not for you, no beaches, but a wonderful sea pool with a bar, I laugh and reject, reviews saying, " Do not go there, it is not safe" , nothing is more safe than cuba, specialy in this hotel, and no one will steal from you or your room, maybe the person who wrote a bad review, was an old man that brought a prostituete from the street , and was so deunk, than did not rememnber his name. Believe me, This place is paradise, and i invite you ALL to spend a nice vacations, without luxuory, but confort, and fun and overall , nice honest down to earth people, as i said before, between dec and april, is the best of Costa Morena. ps... do not forget to tip and bring presents, they all will apreaciate it, See you all for the greatest New Year Party in El ranchon Disco at Costa Morena.

Room Tip: best rooms are on block 5 and 6
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  • Stayed March 2011, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
“bad”
1 of 5 stars Reviewed 25 September 2011

I had stuff stolen from my from, and can't figure out why no one cared.
Nice location but not safe.
So sad!

Room Tip: go to another hotel
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  • Stayed December 2010, travelled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Islazul Costa Morena Also Known As

  • Islazul Costa Morena Hotel
Address: Carretera de Baconao, km. 32, Sigua | Baconao Park, Santiago de Cuba, Cuba

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