We were booked for 4 nights, arrived midnight to unfriendly staff and a room that already had people sleeping in it, returned to be told the hotel was full but was sent to a second room which also already had someone sleeping in it. Third time we asked for the Manager who got us a room that was empty because the airconditioning wasn't working.
The hallways stink, paint is falling off the walls and the carpet is damp and stained (Manager's response? 'Well its an old hotel').
The room was okay, plain and clean. The bathroom was poor - rusted and the ceiling drips on you whilst you sit on the toilet.
The staff are unfriendly and almost rude - you feel sorry for them though, due to the poor quality of the facility they must spend all their time dealing with unhappy guests and they don't have the power to do anything about it.
Lucky for us we'd already had 3 lovely weeks in great hotels all over Cuba so we knew this was not normal. Even luckier, the Hotel Nacional had space so we checked out after our first night and had 3 amazing nights there instead!
- Tryp Hotel Havana
- Tryp Hotel Habana Libre
- Habana Libre Hotel
