Arrived at the Sirena Hotel, which was booked through Goldtrail, early hours of the morning on the 17th October. Didn't look very good, but then it was almost 5 am. Checked in and we were shown to our room which was on the secong floor. No lift so had to climb the stairs. The night manager took mine which was just as well because I don't think I could have managed it as it was a little heavy. Got to the room which was as basic as it could be. OK, the holiday was not expensive, but expected more than this. We are not strangers to Turkey, so understand that things are different here. Let me list the problems..........I used the toilet (ladies first), then my husband needed to 'go'. Unfortunately the cistern did not fill after I had been so he was unable to flush it. It filled up dripping over the next two hours. The balcony door would not lock and the key was jammed in it. It had been 'jemmied' at some point judging by the warped metal of the door. The dressing table was no more than a small mirror on the wall and a shelf with tiny drawer under. That would not have been so bad, but the electric sockets were on another wall completely, so had difficulty seeing what I was doing when using hair styling equipment. This was made even more difficult as the styling equipment had to be held in the sockets as the fit was so loose. The wardrobe..............or should I say the cupboard, measured about 2'6" across, around 10" deep and only about a 4' drop. There was an open shelf above and underneath on the floor. Probably about enough room for a large handbag or a couple of stray cats! Didn't even bother to take anything out of the suitcases. Not a lot of room to move around with two suitcases on the floor. There was one small bedside table between the twin beds with a tiny drawer for us to fight over. Only had about 3 hrs sleep on the first night, so got down to breakfast late. Not a lot left and not impressive. The second morning there were no eggs left at all and the third morning we didn't bother and bought breakfast out. I did complain to the holiday rep when we eventually found where the welcome meeting was being held. It was on our paperwork that it was to be in the Sirena Hotel at 4pm Tuesday, but we were told by other guests that it was in the hotel down the road at 5pm. We went there, bought a drink at the bar, and were then informed again that the meeting was in the hotel acoss the road. Loosing the will to live by this time!! Complained to the rep who said that he could do no more that to take our complaints to the hotel owner. When we arrived back at the Sirena and the owner was waiting to see us, and fair play to him, he did move us into another room. This room was exactly the same layout at the previous one, but this time the balcony door locked, the toilet filled after flushing, the electric sockets were not loose. The twin beds were pushed together making a double, so this gave more room. The wardrobe was still a cupboard so everything remained unpacked. Moved out on the Thursday and stayed elsewhere. No-one else that we talked to there was very impressed either . Will never use the Sirena Hotel or Goldtrail holidays again.
- Sirena Hotel Altinkum
