6 of us visited - 4 golfers and 2 non-golfers. The natural setting and the physical infrastructure were impressive. However, apart from that, we were MOST disappointed with the MANAGEMENT, SERVICE, MAINTENANCE OF FACILITIES. For example:

- golf course - the greens were not maintained properly and the golfers were disappointed at the standard of maintenance. Their comment - "certainly not of international standard".

- villa check-in reception - the staff at the reception were totally useless. They saw our cars coming and stopping in front of them. They saw us (girls) unloading luggage and didn't offer to help. They just sat inside and watched. After we unloaded and went in to the counter, then they told us that we can take the cars directly to the villa to unload. Why couldn't they have come and told us when they saw us struggling with the lugggage? So, we had to re-load all the luggage in our cars again - and once again, they didn't even help us.

- villa - very basic. Patio not very clean. Overlooking a lovely lake, but there was rubbish in the lake. TV not working. When we called the maintenance guy - he couldn't solve the problem. Some of the electrical sockets in the room also didn't work.

- sports facilities - this was the most SHOCKING.
(a) we asked for a tennis coach since they seemed to be a "Tennis Academy". He was on leave. Asked for him the next morning - he only comes in at 1 pm (too late since we are checking out). Most disappointing.
(b) we wanted to play badminton. We went to the pro shop to book and get rackets and shuttlecocks. THIS WAS MY WORST EXPERIENCE IN A HOTEL. The lady at the counter was unhelpful, slow, and unfriendly. She gave us shuttlecocks that were SO OLD and IN SUCH BAD CONDITION that it was shameful. When I asked for new ones - she said (in a very unfriendly tone) that they were the only ones that the coach / manager had given her. I asked her to tell the coach / manager that the guests (i.e. ourselves) would like to complain about the condition of the shuttlecocks. We were not scolding her - but just asking her to pass a message along to management. Instead of agreeing to do so, she began to SHOUT AT ME. Can you imagine, a hotel staff SHOUTING at a guest. I was amazed. I told her to stop shouting at me - but instead she yelled "I AM NOT SHOUTING AT YOU. I ALREADY TOLD YOU THESE ARE THE ONLY SHUTTLECOCKS". Amazing behaviour. I couldn't believe it. There should be NO circumstances at all where a staff of a hotel can shout at a guest.

(c) swimming pool - the site and pool are lovely but poorly maintained. The toilet in the changing room couldn't flush. The swimming pool was full of leaves. The deck chairs were not clean and in a very old and poor condition. The floor of the swimming pool was full of sand.

So, it gets an average rating from me because the site and surroundings are lovely, but spoilt by bad service and maintenance.

Stayed 4 nights in this resort.

Very good experience for my family. We saw otter , chameleon , different birds ... tried archery , cycling , fishing ,canoe ...

Food podium was closed for renovation.

Spa is not bad.

We are planning for our next trip to this resort again.

Stayed here for 1 nite, it is located near Batu Gajah. Not sure how to classify this place as it is not a hotel but moreof a chalet type accomodation. The room is clean with free wifi. very quiet beside. good facilities for outdoor activities - golf, tennis, swimming pool and gym. Good for those who prefer to go to forest type outing and have sports activities. nothing much at nite. just relax and rest.

The reviews are faithful to the experience. This is a comfortable fairly basic but satisfactory accommodation in an unusual waterside setting. Being located over the lake has certain implications (mosquitos etc), but the setting is tranquil and pleasant. The accommodation shows signs of significant use but is spacious and comfortable. Ideal for sports minded but cusuine wise it is rather basic, adequate but in no ways elaborate - food can be taken in the (informal) club house terrace. Take drinking water for use in the room as none is provided. I would stay again. Thanks to the staff who were all very helpful and kind.