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26 - 31 of 102 reviews
Reviewed 31 March 2014

Where do I begin....Me and my husband were on our honeymoon in Thailand, and we ended in this hotel by mistake that has been corrected 3 days later... We usually don`t stay in expensive hotels, and we have high tolerance, but this is...scary. We didn`t mind that no one helped us with the bags, or that we had to wait to enter the room, BUT... The location of the hotel is maybe the worst thing, it`s in the middle of nowhere, it is not exactly in the town and the free bus that can take you to the beach goes only 2 times a day, at 11 AM to the beach, and the last one comes back at 3:30 PM. The other option is taxi which costs 500-700 BHT. After 8 PM everything is so quiet and dark and there is nothing to do around the hotel or in some walking distance.In the hotel there is no free wi fi in the room or the lobby, you can buy a wi fi card that lasts only 3 hours for 60 BHT, but the connection is very bad. The staff is not friendly and they DO NOT speak English at all. We stayed in room no 814,we had pool view, but because we were at the 8 floor we were actually looking at some swamp that was near the hotel. The room was clean but i think that it hasn`t been open for maybe a year or two. The smell was really bad. There were 2 bottles of water for free, but not every day, only upon arrival which i suppose should make us feel honored. There is no balcony in the room so if you are a smoker like us you have 2 options, you can go down for every cigarette, or you can go on the fire stairs at the end of the hallway which is the scariest place in the hotel. The pool.... well it`s on the 2 floor, abandoned, sad looking, and i don`t think that any guest is ever entering that swimming pool. The breakfast is basic, which is ok, we had dinner there once and that was the best thing that happened in this "left in time" hotel. While i`m writing this review i get the same feeling that i had when i first entered this place and that is panic and morbid depression.So, i would recommend you to find another hotel, cause i would really want to forget that i was ever here.

Date of stay: February 2014
  • Trip type: Travelled as a couple
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2  Thank LNA P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 May 2013

This hotel is from another age , friendly staff but with very poor English , the place is in need of serious refurbishment , but at 1500 Bht a night what did I expect . Room simply basic with very noisy air con , no room safe just a bed and a very old TV . Breakfast reminded me of when I was in the Ukraine back in the 80's when they had food shortages . It is obvious nobody really cares about any sort of quality at this hotel . Coach loads of Chinese tourists arrived while I was checking in not something I would wish on any body . It's a bed for night out of the elements that's all I can say .

Date of stay: March 2013
  • Trip type: Travelled on business
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3  Thank Philip C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2013

Review based on a one night stay in two rooms : 316 and 318.

Completely outdated hotel, poor service and bad sleeping quality.
Terrible moisture smell, remains even with window fully open during the whole day.
I found one inch long cockroach in the bathtub of room 316.
Noise level of AC (a kind of old recessed false ceiling fancoil) somewhere between a race car and a Boeing at take off. AC was impossible to control.
No Cabled internet, no WiFi, small screen CRT TV, poor image quality, many local channels but only a few international channels, No radio, No safe, No coffee maker ......

Let's resume : Nothing in the bedroom except two beds, table, chair, TV and a small fridge.

Staff is friendly but not very efficient (30 minutes to get a 2 coffees at lobby).
Swimming pool area was fair but sunbathing is limited (shadow afternoon, only a few sunbeds).

The only positive point was buffet breakfast (235 thai bahts), with plenty of acceptable cold and warm food and drinks.

It was our first and last night at Merlin Phuket Hotel.

kinds regards to all.

Date of stay: February 2013
  • Trip type: Travelled as a couple
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7  Thank AME-MJS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2013

This hotel had seen better days, upon entering the hotel, you will be greeted by a musty smell .
Location at the northern periphery of the town, no location to shout about.
Reception is rather cold, room are standard, cleanliness not too bad but still lacking quite a lot of facilities - no wifi, no coffee making facility, no electric kettle, no hair dryer.
Bed too old and too soft, the top layer is so worn out you can literally fell the spring coil inside, lots of partner disturbances during sleep.
Swimming pool is rather small and dirty, there is a deep end of 2.4m with the pool suddenly sloped down in the middle with no warning signs, can be dangerous for kids or poor swimmer, the pool attendant/life guard appeared to be not around most of the time.
Breakfast is very disappointing, only about 5 kind of hot meals, poor quality and some not even replenished when depleted. Only one egg station, makes only fried egg, no omelette or other things.
It appears that this hotel now mainly caters for tour groups, with guest mainly coming in for a sleep late at night and rushing off early in the morning.
No quality to talk about.

Date of stay: February 2013
  • Trip type: Travelled with family
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2  Thank DRANDY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 October 2012

Clean, basic, no frills, quiet, cheap hotel in need of some TLC. No WiFi, though internet access is available in the foyer, no room safe. Breakfast provided was just ok. Staff friendly enough but with limited English. Convenience store close by and a good Thai Restaurant just near the main intersection. Suitable launching place to do day trips. Khai provided us with an excellent taxi service just outside the hotel lobby.

Room tip: As a couple if you prefer a double bed then make this clear when you book.
Date of stay: October 2012
  • Trip type: Travelled with friends
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1  Thank Travelog52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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