I rang NT Indigenous Tours, the week before I went to Darwin as her tours sounded like something a bit out of the norm. I was specifically interested in bush tucker as i worked in the food industry and was looking for something special which I could add to a new product i am introducing onto the market mid 2012. Tess told me she was excited at the prospect of having me for three days and likewise so was I. Tess told me she would send my itinerary through, I presumed the next day and as I heard nothing and didnt get a reply, I also sent me email so her itinerary didnt bounce back, still no reply. I send her a text and you guessed it, no reply. I tried to phone her and got her answering machine.
I arrived in Darwin early in the morning no sleep on the 24th Oct 2011 the girl I was staying with suggested I phone again, still the bloody answering machine. There was another number on the message so I tried it again and no I did get her, she said there had been a death in the family. OK but it would have helped to have known this before i left Melbourne, looking forward to something that didnt eventuate and at least telling your clients, Lyons Cottage you werent on tour, but Tess nobody knew and as a professional operator, you needed to tell everyone that displays your brochures you cant do the tours for whatever reason. I woudnt recommend you because you didnt communicate.
Never the less I had a great time with another company, suspect it was cheaper as well and met some great people in a small group.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 November 2011
I am devastated to read this ‘review’ from a person who didn’t even experience my tour. And I don’t think it’s fair that she should be allowed to take out her frustration and lack of forward planning by devaluing my tours on tripadvisor.
My tour company is a one-woman show—I am the tour guide, receptionist, everything, trying to earn an honest living in a competitive world. I spend 12 hours most days on tour, mostly out of mobile range, then return to clean my vehicle and prepare food for the next day. This is why my answering machine points people to my informative web-site and on-line booking system, and explains that when I am out of range I will try to reply that evening.
Despite your claims, I did return your calls. Several times I left messages and one night you answered and I spoke to you at length about the private charter itinerary you wanted. I asked you to call me back to clarify some things and when you didn’t I assumed you’d decided your budget didn’t stretch to what you wanted from me. Some people do. It’s OK. My tours are expensive, as they are very small and personalised. I don’t have the economies of scale that allow bigger companies to spread their year-round business overheads between a far greater number of clients. Most people, however, tell me my tours are great value for the unique experience they get.
I am planning for my tour business to grow next year so I can employ a full-time business manager and receptionist (as well as other guides) to improve pre-tour communication. I welcome people to my unique and highly personalised tours and I’m sure that most will have experiences they’ll never forget.
Tess
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC