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Cretan Dream Royal: Traveller Reviews

3.0 of 5
Manousou Koundourou | Stalos, Kato Stalos, Crete 73110, Greece
Hotel amenities
Cretan Dream Royal
Ranked #2 of 8 hotels in Kato Stalos
4.5 of 5 stars 106 Reviews
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106 reviews from our community

What travellers say about this hotel
  • Very good(10)
  • Half board(7)
  • Pool area(6)
  • Sea view(6)
  • Evening meals(3)
  • Double room(3)
  • Most relaxing(3)
  • Great way(3)
  • Not much(3)
  • Local bus(3)
Traveller rating
    61
    31
    6
    5
    3
Only show reviews for Family (20) | Couples (62) | Business (0)
Date Rating
Shropshire, Engand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Lovely hotel with superb staff but 5* - maybe not!”
4 of 5 stars Reviewed 28 October 2011
3
people found this review helpful

We had a week here at the end of September and had a great time.

Our flight in was delayed by Greek air traffic control striking over planned austerity measures and we had to drive in the dark, did not find the hotel map useful and there appeared to be a complete lack of written instructions on their website. We arrived late and had to carry our own luggage to our room which was distant from reception and involved some stairs too. Not an ecouraging start!

That said, overall the hotel is very good with great staff who go that extra mile to make sure you feel welcome. The buffet breakfasts were as you might hope with lots of choice and topped up regularly to ensure freshness. We intended to eat out a few times but found that the quality of the evening buffet meals at least matched the local restaurants and offered better value for money. (Can only assume previous reviewers were either unlucky or perhaps didn't realistically equate cost to quality.)

The only slight reservation was the bedroom which was fine but aruably not 5* quality but the suites in the main part of the hotel appeared to be more in keeping with 5* status.

The staff were great however, particularly in the restaurant and poolside bar. We had reservations about the 'Greek evening' but were glad we went, particularly as the restaurant staff let their hair down and joined in too.

Overall a very enjoyable week which we thought was value for money.

Room Tip: If you can, have one of the suites in the main hotel above reception - and ensure you have a sea vie...
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  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, England, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Disappointed”
2 of 5 stars Reviewed 26 October 2011
4
people found this review helpful

We were very disappointed with the hotel after reading such good reviews. We stayed half board but could not eat the food most nights as at best it was luke warm, mostly cold and very greasy. W|e thought we paid for a sea view suite but were given a room with a view over wasteland and a busy road with a small glimpse of the sea. The room could not be classed as a suite, it was an average size and the third person in our party had to sleep on a sofa (not a pull out sofabed) which was very uncomfortable. The reception staff were unfriendly and unhelpful, as was the barman. The waiting staff though were very good. The hotel is new and the pool area is lovely but the area is poor with nothing to do and the hotel has nothing to do there. definately not a 5 star. I would not recommend

  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“NICE HOTEL BUT NOT 5 STAR”
3 of 5 stars Reviewed 26 October 2011
3
people found this review helpful

We arrived late evening and there was no help with luggage. ,We had a nice sea view room,which was of good size with a kichenette including a full size fridge which was useful. The dining room was purely functional, without any ambience. There was a good selection for the buffet style breakfast but evening meals again buffet style, were not to the standard hoped for. The dining and bar staff were efficient and very pleasant. Whilst it was advertised when we booked there was no evening entertainment and the hotel became almost deserted after dinner We experieced flight problems for our return and reception staff were totally unsympathetic and unhelpful with the problem.
We would only recommend the hotel on a B&B basis utilising some nice local restaurants for other meals

Room Tip: Sea view rooms do have superb view
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  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask wilkysuffolk about Cretan Dream Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wiltshire
1 review
1 helpful vote 1 helpful vote
“fantastic holiday”
5 of 5 stars Reviewed 24 October 2011
1
person found this review helpful

We stayed towards the end of the season 24th Sept to 4th Oct, this one of the best holidays that we have ever had, special thanks to all the staff George in the Bar, and Cristina, Reah, Nicki, Efi and Mannolis in the restaurant, will be back to see you next year, with much love Lesley and John

Room Tip: Hire a car to see the island
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  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rosa039 about Cretan Dream Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arad, Israel
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“A disappointment”
2 of 5 stars Reviewed 19 October 2011
2
people found this review helpful

Nice spacious clean rooms, beautiful pool, difficulty in handling luggage, no real sea view,
Dull food,( nevertheless, very amiable helpful and cooperative waitress in the dining room.)
Weak point- the reception desk. Dull and inaccurate recommendations as to traveling around. Overcharge for services which were not rendered and refusal to refund them. Being easy on the clients expense instead of apologizing and correcting the mistake. We were left with a bad taste. We shall not return this hotel and we will not recommend it to others.

  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask dolil_10 about Cretan Dream Royal
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Additional Information about Cretan Dream Royal

  • Cretan Dream Royal Chania
Address: Manousou Koundourou | Stalos, Kato Stalos, Crete 73110, Greece
Price range (per night):* 99 AUD - 233 AUD

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