I booked two family rooms via tourist agency Avio Express (Bosnia and Herzegovina). When we arrived, both rooms were occupied and, in spite of our showing the vauchers with exact date of booking, the staff told us we would get our rooms tomorrow and offered us very small ones (not acceptable for a family with small children) very far from the lobby. Since our tourist guide was in other city and didn't want to help in resolving problem (this is a failure of the agency), we were arguing with the staff for hours and managed to get a "villa" which was under construction, but much better then the previously offered rooms.
The next day, we finally got the family rooms. They were really small and my advice for those looking for family rooms is to take 2 rooms instead of one family, if possible.
Hotel itself is perfect, rooms are clean, staff is pleasant, the garden is extremely beautiful and looks like a real park. Sandy beach is very nice and clean, 1 minute away from the hotel, walking through a beautiful garden. Food is excellent, there were always many different choices every day, and every night there was something special (like Mexican food, Italian food, barbecue...), million different cakes for all. Take care of earning kilos! In the day, there were Turkish traditional ladies making very delicious specialties in front of you. Restaurant and dishes are extremely clean and the staff very professional.
The location of the hotel is quite good, since Belek is a village with nothing special to see. There was a large shopping center very close to the hotel and nothing else. But anyhow, you have everything in the hotel and no need to go out unless you wish to see something else.
Entertainment is perfect and it was my great holiday in spite of the problem with the room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC