Hi,as stated in my previous review of this hotel we returned again in January.
The manager was new and most of the staff had changed but Alex behind reception was still there to give a most sincere welcome.
We were all inclusive and the standard of food is if anythig better than last April when wwe first stayed.The main problem if anything is thelarge choice and the long meal times inevitabley means some food gets cool,although staff are constantly
monitoring the food temperature with the correct type thermometer.
Food cooked while you wait is available at breakfast time
Great quiet week,ohters stated they enjoyed the entertainment although we did not try.
location secluded but the village of el medano is one of the unspoilt jewels of the islands.
definitley going again in near future

Went there with my girlfriend for 5 days on arrival everything looked great nice decor clean friendly reception we were then given room 127 which was a good size really nice room only problem with it was the balcony was facing the parking lot once threw our bags in we went to the bar as you do drink was good vodka nice and strong lager tasted like lager unlike some all inclusive hotels ave been to oh and pints served in tankers :) but beware u can charge branded drinks to the room which sounds good but at ten euro for a baileys and jack n coke can get very messy lol food was nice tried things wouldnt normally and more surprising was a liked it as am really fussy oh and banana ice cream is to die for but unfortunately there are a few down sides gets clowdy bout half twelve every day no not blaming the hotel for the weather but it is at fault for being so far out the way of the town and beach isnt the best night entertainment only lasts bout 45 min so really is a relaxing holiday so make sure thats what you are looking for that being said the entertainer Jose is a real good laugh nice guy as are all the staff mind u but overall had great time but five days was enough ohhh one last thing the spa is extortionate 18 euro pp pd just to use the indoor pool hope this review helped

A very quiet hotel, although there was good, varied entertainment every night. The food would have been better if it had been a bit hotter but we had no major complaints about it. Had we realised it was a distance from El Medano we probably would not have booked as It would have been nice to wander around to small bars in the evening. Our junior suite was comfortable and spacious although we did not think that the towels or bedding were good enough for a 4 star hotel. The shower screen was grubby when we arrived and the same when we left as no-one had cleaned it so the chambermaids maybe need extra time or training.The staff were very helpful and friendly. Would not return, mainly because of it's situation

I had read several pretty scathing reviews on TA but I tend to concentrate on those reviewers who have contributed reviews for other properties they have experienced; if you don't you can either have A. This hotel is wonderful (tour op or hotel) or B. This hotel is terrible (competitor).
During a comedian/singing act on Monday evening there were two women who were the worse for the all-inclusive drink and shouted and really made pests of themselves. At first the singer took it on the chin but eventually gave up and asked if they wanted to stay they would need to pipe down or leave. They chose to leave (thank goodness;) but they will probably come on here with an axe to grind because they were exposed as the nuisances they were.
I was checked in very efficiently in no longer than 5-6 mins including safe, passport, credit-card etc. We made our way up to the room on the 5th floor, only two lifts but very fast. Our room was over-looking the sea, question your travel agent on this as the tour operators viewdata screen states side sea view (Thomas Cook, Thomson is mountain view). If you have either the east or west 'side-sea view' it will be very restricted and in the shade for the majority of the day. If you have a mountain view you will never get the sun on your balcony, some complain about the car park but its no better or worse than any other and you would have to be looking over the balcony to see it. You have the chance to upgrade to sea-view for 6.50€ pp per night.
The junior suite is a long room with full bathroom inc. bidet and over-bath shower; within 3-4 seconds the water is scalding so never any of the 'if you don't have a shower by 7 you've no chance' scenarios. There are 2 single beds with firm mattresses; didn't have any issue with this although i'm used to softer bed. There is a large double sliding-door wardrobe with lots of the hook-in hangers with clips for trousers etc
Downside is that there is not a lot of full-length hanging space (long dresses, trousers hung by the hem etc) so you may need to take a couple of hangers with you to hook over the wardrobe for longer things.
After the wardrobe the room opens up again into the seating area with a writing desk, mini-bar, TV, coffee table, chair and sofa(bed). The tv has about 20-30 channels but I only found Eurosport, BBC World, Sky News, CNBC, CNN in English. The minibar is empty (no ice making facilities though) but for 11-49€ the hotel will fill it for you, bit of a waste of time as there is a very well-stocked Spar Express next door.
Breakfast 8-10, Lunch 12:30-3, Dinner 6:30-9. The food was very well cooked and plentiful, we tried lots of different things that were typically Canarian and really enjoyed them. If you want burgers, fish-fingers and chicken nuggets this perhaps is not the hotel for you, if on the other hand, you want fresh food beautifully cooked then enjoy! Some previous posters complain about stuff appearing at a second mealtime and made it sound as if the staff serve reheats, this isn't the case. The peppers that can be added to your salad at lunchtime may appear as part of a stir-fry with you steak in the evening. Unless the item is a stew or curry the sauces are always served at the side clearly labeled. ALL food is labeled, with the Spanish, English names and a pretty picture just incase you don't understand either;) The food can sometimes be on the warm side but there is a microwave to bring it up to your chosen temperature. There aren't a lot of wait staff so they are under pressure, please bear this in mind and smile and thank them.
Entertainment- All day and varied depending on the day, something for everyone. 20 minute walk into El Medano, Saturday is market day- mainly craft, antique and clothing, held in the town square opposite the beach. Nice selection of shops but quite widely spread, seems to be a lovely little town that just happens to have tourists there.
To sum up- Lovely hotel, great food, nice town, would definitely go back! Any questions just PM me.