I stayed there for 3 nights. The 2 mature gentlemen running the "hotel" were so friendly, helpful, polite without any intrusion at all. They cooked whatever you'd like for breakfast. I have been part of the hospitality industry since 1969. These gentlemen excel at what they do best. I was taken to the wrong hotel & was delayed for 3 hours. They were both at the front door of the hotel to greet me with coffee & a snack. Don't think twice about going there. Parts of Santorini can be a little less friendly but I can without any hesitation highly recommend this place. All resort hotels have small problems at times but usually nothing that can't be fixed given time. It isn't like a big city where there are servicemen on call 24x7. I found if you mentioned any minor hitch they were straight onto it. The bus into "town" leaves quite regularly & there is a few small shops nearby incl a small mini market very nearby & a place that sells bread, post office services & Western Union agency right next door. There was a personal touch at Santa irini that other similar places just don't have.