Absolutely fantastic hotel front desk staff! I really wanted to give this hotel a rave review based only on its fantastic staff. However, that was probably the only good thing about this hotel.
The rooms were mediocre, and had a musty smell to it. There was a bug in the tub when we first arrived, and the mattress felt really old. It was a double (but really it was two twin beds pushed together). The location was not very convenient. A car is really necessary, and it's pretty far from Bilbao city center.
