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Wellness Hotel Katalin: Traveller Reviews

Szechenyi Istvan utca 5, Gyenesdias 8315, Hungary
Hotel amenities
Wellness Hotel Katalin
Ranked #1 of 1 hotels in Gyenesdias
3.5 of 5 stars 3 Reviews
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3 reviews from our community

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Paprikahung
1 review
“Do not hire their bikes!”
1 of 5 stars Reviewed 7 August 2009

We didn`t stay at this hotel, but we rented their bikes and we had a terrible experience.

They gave us two dangerous bikes with faulty brakes and no helmets. On top of that they demanded that they held our IDs until the return of the bikes.

The service was below standard as the person dealing with the bikes had a disgusting attitude from the start. We had our bikes for 30 mins until we encountered problems with the brakes becoming loose. we decided to return our bikes and ask for a refund. They did give back my ID but charged us for 3 hours for 30 minutes use. Thank goodness we didn't have the bikes for the week.

I do not recommend going to hotel Katalin hotel to hire bikes. Their adverts on yellow posters seemed to be everywhere, but their bikes were dangerous.

  • Stayed July 2009, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Gallo Zsolt, manager at Wellness Hotel Katalin, responded to this review
10 August 2009
I am the guy who gave the bikes to the guests.
Althought the guests tried out our bikes, they decided to choose ones from the lower price category which they found to be correct.
After the trouble with the brakes during they ride we offered them to replace the bikes. This offer has been declined with the reason of not getting helmets, althougt they already have taken bikes before without helmets.
I am sorry they discontent but I really tried to solve the problem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Good family hotel with good facilities”
3 of 5 stars Reviewed 28 August 2008

Stayed here for four days in August. The hotel is very new (opened in 2007) located ten minutes walk from Gyenesdiás lake Balaton waterfront/activity centre, five mins walk from Gyenesdiás train station (hourly trains to Keszthely) & linked by easy cycle paths to Keszthely & Hévíz (Themal lake). Facilities include large indoor & outdoor swimming pools, Jacuzzi, saunas (both Finnish and infrared), fitness room, BBQ area, Volleyball, Mini-Golf & Table Tennis.
The restaurant is buffet-style (& relatively basic) & the bar closes at 10pm.
My wife & I stayed in one of the most expensive rooms with half-board, which had airconditioning a TV, mini-bar & balcony. Main feedback was that communicating in English was very difficult, German & Hungarian are the main languages. There was only one iron in the hotel & no ironing board (although the staff did iron my shirt for the wedding as a favour). The food was basic. The decor in the rooms (orange & yellow) wasn't really to our taste, but this is clearly one of the best hotels in an area dominated mainly by camp-sites. Great for families with children.

  • Liked — Friendly, good location & great pool(s)
  • Disliked — Food, difficulty in communicating with staff in English
  • Stayed August 2008, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Wellness Hotel Katalin

Szechenyi Istvan utca 5, Gyenesdias 8315, Hungary
Price range (per night):* 131 AUD - 184 AUD

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