While St Martin was as nice as we remembered from our last visit, Green Cay Villas was not. On our last visit (#9), the villa was perfect and the management office staff was great. Prior to our departure this time, I proactively asked about some troubling reviews I had read (see "NIGHTMARE" below) describing the condition of the villas and the security. I was assured that the security issue was an isolated case of a guest leaving items out on the deck and we were moved to an alternative villa (#5) that was said to be in much better condition. While the villa appeared to be in nice condition when we arrived, within 2 hours the power went out. We called the office repeatedly to ask what to do. We never received a response. We found a neighbor who helped show us where the power box was. We reset it, but over and over again the power went out. We continued to call the office with no response, not even up until the day we checked out. Our only option was to not use any air conditioning in the main living areas for the entire week. This required us to leave all of the windows and doors open in this area for the entire week. (Not that the main front doors of the living room locked anyway.) In one bedroom the toilet did not flush. We first asked about this on Sunday and this toilet was not repaired until Wednesday. We had to flush this with buckets of water for four days.
I'm not sure what the story is with the cleaning service, but they came Sunday and Tuesday and no other days....
The evening of the robbery we are not quite sure what happened. All outside doors were locked. The intruder never bothered with the unlocked (un-air conditioned) main living area, but somehow accessed our pool area, maybe by scaling the balcony, and somehow found their way into one of the rooms where 2 of us were sleeping, and the sliding glass door was open for some air. It sure seems strange that they did not bother with the un-locked main living area at all? Again, our attempts to contact the management office were ignored. We were told they would send security over that evening about this so we sat home waiting. They never came. So the next day we went back to the office where they told us that security was not going to come meet with us, but had just watched our street that night. OK. They then told us to go to the police station in Marigot to file a report. We drove to Marigot only to find that it was a holiday and they were closed. The office failed to tell us this was a holiday. So we searched and found an open station on the road back to Orient Bay where we filled out the reports and were told to come back later that afternoon to finish the process. When we returned, we had to spend over 2 1/2 hours completing these reports. The entire day of our vacation was lost.
I am extremely disappointed in the response to any of these issues by Green Cay Villas. Having no AC for an entire week, with no response to the numerous messages we left, is ridiculous for the rental fees that are being charged. Being robbed after inquiring about this before departure and being told not to be alarmed is really a shame.
St Martin and Orient Bay are fantastic and with so many nice places to choose from, never ever stay here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC