We booked for three nights and from a distance this hotel looked pretty and was in a very imposing and stunning village. Unfortunately on arrival we found the hotel did not have real river views and we were stuck in room 101 overlooking the main A20 road, which was very busy. This affected a number of the rooms that also had a front aspect. Staff were unfriendly and not helpful. The hotel is very old fashioned, shabby and had extremely basic facilities. Bathroom toiletries were frugal with horrible shower sachets. There was no hot water one evening and the following morning and when we asked when there would be any we were informed the chef was fixing the boiler and it would be ready 'whenever'. We had breakfast there which was a basic buffet and the same every day. The dinner menu did not change at all while we were there and did not look appetising. I agree with the previous reviewers that this hotel is nowhere near three stars and is not worth a visit.

Gloomy place, tiny room, no remote control , boring restaurant, a waitress with a VERY runny nose

For what you pay this is a very average hotel in a picturesque but very quiet town. The rooms were just ok and the common areas very tired and dog-eared. The staff are not particularly helpful.
My wife left an expensive jacket behind, but although the hotel agreed they had it when I phoned, they have refused to send it, even though I have offered to pay the cost up front. We booked through 'Active Hotels', and I have asked them to help, but they do not respond to my emails (4) or answer their help-line.