Hmm.. where to begin? I had high expectations after reading about this hotel on this website. We chose this hotel because it was our third time to Tokyo, and we wanted to stay somewhere quiet with a pretty decent view of the Rainbow bridge.Plus, we haven't really been to Odaiba on previous trips, and Grand Pacific Le Daiba was fully booked.. therefore, we booked this one.
First of all, I totally agree that English is a big issue. The people at the check in counter could understand a limited amount of English, and only few of them can converse in English. If you asked a question out of their general comfort zone, looks of panic immediately shows in their faces.Then, instead of holding up the lines.. they would just politely ask you to go to your room, and call customer service, which I did. HOWEVER... there is a BIG but for this.. apparently there is no communication between the Customer Service people and the front desk. I was asking for two adult tickets to Disney Land, being a Disney Neighbor-Friendly Hotel, usually, they provide tickets on sale at the front desk and a free shuttle bus to Disney Land. What happened was that, they asked me to call customer service, so I did.. and the friendly nice guy on the other end assured me that it would be no problem, and I could just collect my two tickets from the front desk. So, I went to the front desk again, and asked them for the two tickets... WELL.. the guys there were pretty annoyed as they told me that there were no tickets available until next week. As I try to explain to them what the customer service guy said to me, they were just kind of annoyed or didn't understand what I was saying, at the point where both parties were kind of losing some hair. In the end, their only response was " i can't do anything about it"... uhh.. ok.
Then, I asked to book the bus to Disneyland.. and be warned, as there were only four buses leaving in the morning, and four buses returning at night. They told me that the buses were fully booked as well. Well, it is the summer season you know, the hotel might consider adding more bus times in order to accommodate your guests, or else why would we want to stay in a hotel that's far away from the city, but closer to Disneyland? Big minus for this hotel at this point. We did go to Disneyland in the end, without any of the hotel's help. It was just insane trying to reason wtih them.
Thirdly, we were placed in a room which was right across from their service elevator, which meant that there would be people going in and out and slamming the doors. We complained about this to the front desk upon check in and requested another room, but the manager was dead set on not changing the rooms for us, but did promise that he would tell the staff to quiet down. However, during our four day stay, there was quite an amount of slamming doors, but we were NOT allowed to change our rooms.
There was also another peculiar thing we found in the rooms... not sure if that's typical in Japan.. or at least, we really haven't seen in any other self-proclaimed 4-5 star hotel. There was porn available pay per view, but with a preview for the porns available on the tube. I was pretty appalled by this, seems like something you would only find in a motel, but not in a 4-5 star hotel! When I mentioned this to a couple of Japanese friends.. they were pretty surprised as well. Being a JAL hotel, we really didn't expect this kind of service or treatment, and as I mentioned I would not stay in this hotel again.
Con: No free internet or WIFI here, for internet addicts, probably not the best place to stay.
English language a big problem.
Tip: Be sure to ask for a room that faces Tokyo Bay and Rainbow bridge... don't get stuck with the one facing the Metro station.
Food is REALLY pricey in the hotel, would suggest eating in Diver City, Decks or Aqua city right next to the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC