Apartment hotel is located 7 km from Puerto de la Cruz in a quiet environment. It goes shuttlebus every hour with the exception of Siesta time and return at Latest. 19:30. The hotel has beautiful surroundings with its own botanical gardens, lovely swimming pool and children's pool. The hotel is not new but it is well maintained. Friendly service in the lobby, cleaning staff and the pool bar.

My husband and I spent a week at this hotel in December. I had read the nasty comments and was a bit hesitant but "the price was right" and the photos did appeal to us. On behalf of the staff I have no bad comments to make, you don´t feel like you´re at home but they are helpful. We had a half board plan and although breakfast was no feast it sure had more than I have at home, sufficient to say the least. Dinner was enjoyable enough although after a week I was kind of tired of everything. Next time we go we´re only going to get breakfast because the island has very good cuisine at great prices so it´s worth exploring. I would not recommend going to the this hotel because of it´s kitchenette because you do not feel like cooking anything there, it´s not well equipped and lacks some basic things. The worst part for us was the lack of heating because night time temperatures aren´t enough to keep the rooms comfortably warm, specially when you have to get out of the shower. They gave us two scruffy blankets and no heater as we requested, but nothing that cuddling won´t overcome. The cleaning is not the best I´ve seen, the hallway carpet is full of dust and our bathroom amenities weren´t replaced even after requesting, so my husband had to go to the reception personally to get some shampoo!
I would recommend renting a car to get around because although they have a free bus to Puerto de la Cruz, the´re are other places nearby that are a must like the Orotava town, and the Teide volcano, which you can only access by car, and car rental and gas on the island is cheaper than usual, although parking is somewhat of a challenge around the hotel.
The up side was the use of the indoor pool which was my everyday ritual before dinner and was free at this time of year.
I highly recommend printing your reservation because our checkout amount did not correspond with what we were counting on because of an employees "mistake"?! that was overcome because of our long and hard insistance.
Globally this evaluation doesn´t look so good but we had a great time romancing in Tenerife and everything else just seems to fall into second place!

We spent 2 weeks here in Nov. Like many reports have said the decor is tired but everything else is excellent. The food is very good with lots of choice. The staff are very helpful, there is a good shuttle bus service into Puerto de la Cruz, lots of excursions leave from the front of the hotel, the entertainment is somewhat lacking but that's not my scene anyway. The rooms are dated but very clean and well kept and roomy.

We have spent a week in la Quinta Park suits. Mainly because we were tired of Puerto De la Cruz and wanted some nicer place for a while. We've checked a prices at the hotel in the reception and quote given was 20% higher than on-line. Booked on-line at hotels website day before check-in. I've been advised that I could be coming before 2PM to check in as it is no problem and everything including baby cot should be there ready. I was not in hurry, and we arrived at 4PM to find out that our room is NOT READY. It took us (including very tired 2yo) more than half an hour to get to a room that wasn't even fully cleaned. Really not a kind of experience you would expect from 4 star hotel when booked on-line than called to make sure everything is ready especially if you travel with a child. Non of this would probably happened when going with travel agency.

This whole welcome episode was NOT even sealed with a word SORRY. That brings me to the staff attitude. Reception is heavily understaffed. Ladies there do a good job of multitasking but I mean really a good hotel reception is essential, instead of always waiting in a queue and being very frustrated. What was interesting was a manger. Middle aged guy who new nothing, was reluctant to check, and his look was changing from I'm uninterested to i don't know whats going on. Well come on people there is 40% unemployment there, I would be annoyed by this guy ignorance if he was a shop seller buy a manager? Really not a place for him. Get someone motivated to do the job...

Ok. About the rooms. Rooms are nice in junior suite. Like the style and looks. But you will find plenty of little things wrong. Kitchen and bedroom door would not close easily. Lower ends would touch the floor making a terrible squeaking sound. Bathroom door would close nicely but would make terrible noise when opening due to bad lock installation. Fuses box doors was broken. Small table near the sofa was badly scratched.

In the living room there are two sources of light. One are 2 lamps (with warm tone eko light) and a top light with has to be most unpleasant, greenish cold light you can get on the market. I would expect it in the hospital rather than in your hotel room. It wasn't big problem, we would keep a lamps on.

There is tv in the room, and to get a remote you need to leave 30euro caution. I had to reprogram this tv to get digital channels so then you can have option to change sound.

Real tragedy was a kitchen. Since we traveled with a 2yo child we needed to prepare some food for him. This kitchen remembers early 90. its small, ugly, and hardly any equipment. Apart from electric stove (you would go to a museum to see this kind again). There were 2 small plates, two big plates, to swoons, forks, knifes and one bread knife. Also 2 glasses and 2 cups. I mean really is it that much to ask from a 4 star hotel? There was substantial frustration involved in cooking there. I think that unless you need to make your own food it wouldn't matter much.

The real disgusting thing was a corridor carpet. 20 years of dirt and what looked like body liquids of all kinds. It is a shame for such a nice place. Hall and restaurant, pools and spa all immaculate but when you going to your room you thoughts wonder that some of that fluid could be a grown up person by now. I did a little calculation and proper, new hotel carpet for a whole floor would cost about 2000 euro add to it a few hours work and you have it nice and tidy again. Is it that much?

Thermal pools are fantastic, it was a highlight of my stay there. No complains there only compliments especially to a staff there, always smiling and communicative (maybe you should try a change manager should go to manage a pool towels and staff from pool should manage the hotel?).

Last thought. Upon arrival I was given a blue printed small cards and thought these to be a one time tickets to thermal pool. Where in fact it was a pass to a pool. Spoken with some Italian friends also accommodated there and they were also mislead to thing you need to buy a ticket to get into the pool. It is 21st century, cant you make a card or pass of some kind? Again it is supposed to be a 4 star hotel...