Got a room with 2 Queens -- one bed had clean linens, the other had many assorted black hairs, a seed pod of some sort, and a piece of plastic from the tag off a new article of clothing. Continental breakfast nothing to brag about. We stayed at the Holiday Inn in Tahlequah a year ago and had the same experience. Makes you wonder about the local health department's thoroughness in their inspections.

The hotel refuses to allow me to cancel a pre-paid reservation because it's policy prohibits it. They would not budge to my requests to cancel and not be charged for the room in advance. Why? Because it's their policy! WHY is it their policy? "Because it's our policy." When I suggested that the real motive was to bilk that extra $90 from me rather than see to my satisfaction as a customer, the supervisor would not deny it and simply parroted the same training phrases: "It's just our policy." All I wanted was to be treated decently and have a simple cancellation request honored, but no. She would not allow me to speak to another supervisor.

If you've ever been frustrated by corporations that follow mindless "its our policy" dogma rather than responding to customers as people (and needlessly costing you money as a consequence), this is NOT the company to choose.

As a result, the hotel kept $90 of pure profit from me, refused to grant my cancellation request, refused to explain the rationale for this, and refused to provide any other options--a voucher or credit, for example. The one and only priority of the hotel was to defend a nonsense policy that would maximize its profit, without even token consideration of actual customer care. Be aware of this if you stay here: things may go fine, but if they don't you will NOT be considered a priority; you exist only as a source of payment.

I stayed at this new Best Western in Tahlequah, OK for a total of 5 nights while I was visiting the area for a work related trip. I was told to stay here because this hotel is one of the newest in the town and might offer great service. On the positive side, the room/lobby area was clean and well kept, as it just opened within months of my arrival. However, the service was something to be desired. A few things in brief:
1) free internet service worked on and off
2) payment needed to be made in advance for the entire stay
3) water was lukewarm every morning
4) the deluxe breakfast consisted of juice, coffee, and breads -- hardly "deluxe"!
5) the "gym" was three machines (treadmill, elliptical, and bike) and the indoor pool could maybe fit 5 people if they weren't actively swimming
Hope this helps!