Working in the area had been a couple of times before and was nice. Think new owners have taken over,. My parents came to visit, so took them for a meal and ended up very embarassed !! Starter was actually very nice then it all went wrong. My Dad ordered gammon which ended up being a vacumm packed 99p type you get on asda value not the 12oz advertised. Me and my Mum both ordered the same, 12oz sirloin. When it came one was a sirloin the other was clearly over cooked rib eye which they had tried to cover with sauce! It was unedible !! We asked the waitress to check and she came back and just said the chef says it s right ! It clearly was not !! We asked again if it could be changed as you could not cut it. The waitress came back again and said no mistake has been made its right !! We asked to speak to the chef, by this time we had all given up on eating. He was extrememly rude said it was what we had ordered and that we were making a fuss. We asked for a replacement then decided after he left that none of us were hungry any longer so told the waitress we were leaving. She told the chef who then asked us what he wanted us to do with the food he had now started to re cook after half an hour of asking !! I went to complain to the manageress who was clearly the chefs wife so had no luck !! I am a customer service manager for a very reputable company so was very calm and just tried to air my grievance but she just answered " the last person who complained I barred !!!" I refused to pay for my Mums main (now wish had not paid for any of it) The 3 starters and 2 mains still came to nearly £70 so was really expensive seen as though none of us ate our main course and only had 2 drinks !! I would not recommend this place to anyone as long as that couple work there. The Mall in Woodhall is very nice with very helpful staff who now have all of our teams repeat business and all of our customers
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