I was on a business trip and was arriving separately from my colleagues. Another person in the group had made our reservations. When I arrived at the hotel, the desk clerk could not find the reservation. I was suprised, but not too worried, so I checked in and went up to my very clean, compact, efficient japanese hotel room. I was half way through unpacking when the phone rang. The desk clerk had done a bit of research and had found my reservation--which was for a DIFFERENT Toyoko Inn in Fujinobe, 2 stops away on the rail line. I had checked in to the WRONG hotel! I called my colleagues and verified my error. Amazingly, the clerk at Sagamihara offered to let me check out of that hotel and tranfer to the hotel where I was supposed to be. She gave me a FULL refund for the room, even though I had already been in the room, used towels, slippers, etc. I packed up again and headed off to the Toyoko Inn in Fujinobe. I have no doubts that the room was recleaned before being rented to someone else (given how impeccably clean the hotel was). I realize that customer service in Japan is usually well above American standards, but I am still really impressed that the clerk did the extra work to track down my reservation and then gave me a full refund. She was terrific! Add to all this that she was barely functional in English, and I was completely non-functional in Japanese. Incidentally--the hotel room in the Toyoko Inn at Fujinobe was an exact clone of this one. This chain clearly focuses on consistency.