My family had a similiar experience this summer. Rented through Twiddy and Co a home called LIVNJULES. The home was a complete disaster inside and out. Covered in bugs, broken outdoor furniture, can't count the broken items inside. Twiddy did respond and send crews out to fix certain issues after we complained. Pool service told us pool and hot tub were not serviced properly for sometime, so bad they they could have made us sick if we had used them the way they were. Landscape crew stated that they had been in touch with the owners many times over the period of a couple of years and they were not willing to take care of the landscape issues. Twiddy's crew that worked on the outside bug issue for us reported to us that the house had not been maintained for many years. Twiddy did do the best they could to make our $6,000 rental livable for that week. It is what happened on checkout day that shocked me. When we went to drop off the key and thank them for doing the best they could we were told that we had caused too many problems and we were not welcomed to rent with Twiddy any longer(after 6 years renting with them and no previous complaints). We walked away upset but quietly. Going home and posting one small bad review on TA. Well the following is the response from the Twiddy Family.
To the JR Family,
After your family travelled to the Duck office at 6:30pm to report your dissatisfaction with the initial impression of the vacation home, I personally inspected the home.
I attempted in earnest to address your concerns.
Below is a link to the picture that was taken at the time of my visit highlighting the cleaning of the kitchen, in particular the stove top that was allegedly “unsuitable to cook on.”
Next is a link to a picture of the exterior deck that the leaseholder pointed out and described as “disgusting.”
Next is a link to a picture of the exterior pointed out and described as “trashed.”
After reviewing the home with the guests, the leaseholder followed me outside. Below is a link detailing our short conversation.
In regard to the cleaning, we have a video of the cleaner on check out day. The cleaner was tipped $30 and told “the cleaning was great.”
On the day of check out this guest told me at the front porch, “everything I said would come true did and they really appreciated the efforts of Twiddy. They also said would like to pre-reserve next year at the same house and use Twiddy again.”
Twiddy takes our hospitality seriously. The company does make mistakes, but we try our hardest to correct them. We apologize that the J.R. Family did not enjoy their vacation this summer and we wish them the best in their future endeavors.
Here’s the home, which has received raves reviews this past summer.
Director of Marketing
This positing is complete with video posted on youtube of my angry husband on the day we arrived that was taken without his consent.
We have spent 11 years visiting OBX and have NEVER had something like this happen to us. Not only will we not be renting through Twiddy we will not be returning to OBX for our family vacation again as Twiddy has ruined our trust in the realitors in OBX.