Brisbane Forum: Coachtrans- worst transfer to use?

I had decided to give them another go because the first time didn't affect me much as sure they ran out of petrol but I wasn't on a tight schedule. But what they did the second time was not acceptable. I waited at the hotel for five hours because my flight was a night flight, it was pouring down as this was the period where there was flooding in the area and we could not go anywhere. So I don't appreciate your comment about me waiting somewhere for five hours and being a travel agent.

As per the company's request I had given them a call in the a day beforehand to reconfirm my booking which their reservation team had advised my pick up time at the hotel. It was not until later the afternoon when I had called wondering where my bus was that they had advised me that "sorry you were told to wait at the wrong pick up, we can't access your hotel so you should be waiting around the corner instead". Not only did they not take any customer phone numbers (which most companies do as part of good customer service, just in case something like this happens) but they just said - sorry, I'll tell our team to update their details.

Also, I am new to this so sorry if I posted it three times.

Flooding in the area? the Brisbane floods were 6 months ago. When did you travel?

Oscar

Well, if there was flooding in the area, you were lucky to go anywhere.

This was in December last year so during when the flooding had just started. So yes we was very lucky to have been able to at least finish our trip before we were affected too much by it.

agree, it is pretty slack bus company didnt take a contact number, especially if they knew there was possibility of road closures. most take mobile number as part of booking process. breakdowns can happen (I had friend on brand new Greyhound coach on its first trip out of Sydney stuck like that, and the replacement bus broke down before Byron Bay but I am sure 99% time most companies run hassle free ), running out of fuel shouldnt.

Thinking the OP must have been unlucky Coachtrans have been in business long tim, before there was ever train line Aiport-City-Gold Coast...they wouldnt still be in business if these incidents happened often

Which hotel on the Gold Coast cant be accessed by the Coachtrans bus. maybe this is important info you can proffer so that others dont use this hotel either. Did coachtrans drop you off there?

Oscar

A travel agent who waits patiently for FIVE hours without doing something sooner especially when an international flight is involved. Please Please tell me the name of your company so I can recommend other travellers to avoid it. I am assuming of course that you followed the information you would gaiven your clients.

You say that these problems occurred over 7 months ago.

Why now have you come to TA after such a long period. As an experienced(?) travel agent I would have thought you would have come here sooner or using the influence you have in the industry have managed to resolve compensation with Coachtrans.

I have been having problems with an airline over the recent ash clouds for over a month, but my travel agents seem to have resolved the issue in about 10 days using their collective clout.

I await answers with interest

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For the record Coachtrans is a well respected transport company in Australia and has been operating for many years.

And I dont appreciate your private messages spouting this same rubbish to me.