I read on your website some very adverse comments about the Royal Pier Hotel at Sandown which we had been changed to by the coach company due to a family bereavement, so we were very aprehensive after reading some very bad comments from people who had been there. After having just been there for 5days, All I can say is that those remarks were terribly wrong & not at all true!!!
The staff were most helpful in every way, the food was excellent & the rooms were very clean & comfortable, so those reports posted were totally unfounded & not warranted, it is not fair to post these derogatory reports giving people the wrong impression of a very good popular hotel, it is very wrong of people to do this, either they want something for nothing or they are very deluded.