Brighton Forum: Abrupt Response

What was the two worded reply that means "no" - I am just curious to know.

Im also interested to know what the second word was, just out of curiosity.

Even so, given the OPs's side of the story only so far it does not sound like the kind of establishment that invites further enquiries.

Sorry he just said, grammar exactly like this, no capitals : "unfortunately, no"

Still not had a reply to second email. An apology and an explanation that they only take two-day books would have sufficed. By the way I don't know why I typed April, I had tried to book in May ! How some establishments get customers amazes me, they don't seem to encourage them.

Thanks

Pretty poor although not sure there needed to be any apology but if a business is looking to attract customers then an explanation of why they could not accommodate you would have been nice.

Especially as email takes little effort.

I agree Stevie, although an apology costs nothing if they cannot help with your requirements. I have found that most hotels in Brighton (and plenty of B&Bs) only take two-day bookings for Friday and Saturday nights. Sunday nights are OK, one night bookings are fine. I think we will stay somewhere on a Sunday instead ..

You asked for a room, they did not have one, they said so.

To me 'unfortunately, no' has a regretful tone, but yes, it is succinct and to the point. I don't really think you could call that rude though.

You asked a question, they answered it. What more do you need??

Still don't see any need for an apology. They have nothing to be sorry for but as I said an explanation and an encouragement to book at another time or for longer may have been better marketing for the establishment.

And if you did not like the first answer you got from them, whyever did you go back with a 'second' e-mail to see if they had a different type of room for you?

Clearly, their policy is on their website, which you found easily enough when you looked for it.

I think 'Unfortunately no' is sufficient and does not need an apology however I do agree that for P.R. they are shooting themselves in the foot by not being more thorough in explanation and enquiring if they could assist further.

I think the preoblem is, most Brighton hotels get many emails daily asking for 1-night stays when they don't do 1-night stays. I suppose it must get tiresome after a while hence the short response, short but accurate and efficient.

I certainly don't think the hotel deserves to be keel-hauled across the forum for not cosying up to this enquiry but?

Stoofer