Canada Forum: Canadian Affair - anyone else had a bad experience?

Hello. Thanks for your reply. No, I have to admit I didn't fully read the conditions before speaking to them on the phone about the scheduled change. However, apart from being mislead as they witheld information (which I know is a bit teneous) they did actually lie about the refund. So when I asked 'can I get a refund' and was told 'no', even though their T&C say otherwise, surely this is very clearly wrong doing on their part? Unfortunately, as they say they don't record their calls it's their word against mine...

I think it's probably not one ticket so the responsibility is mine..... It's all such a shame, sours the while holiday for me, especially if I need to pay more towards it if something else goes wrong (which seems likely from various posts on the internet).

Anyway, thanks for reading, at least it's good to have a moan about it!

Something like this does sour everything. I see you have posted on the Air Travel Forum. I am pretty sure travel on ONE ticket will have one confirmation number for the whole journey and include all flights. If you have two flights with individual confirmation numbers, I suspect you are on your own. Furthermore, you would have to pick up your luggage as it would not be checked right through. YYZ is a big airport with long corridors, lots of walking. So do check on your ticket that you have an hour for picking up your luggage and 2 hours to change planes. That would be a wise amount of time to allow.

It could happen that CA changes things again. I believe that unlike major airlines, they don't pay much towards their "keep" at airports as the others do, so they get last choice (and sometimes no choice) for gate privileges. In my younger days, I have walked down stairs and out on to the tarmac to get on the plane. That's partly why you get those low fares. As well as not paying for ground crew to get your luggage checked right through. All those little things that we think are just "handled" are avoided like the plague for those low cost charters.

The good news (I know, hard to find in all this!) is that you are down for WestJet from Toronto to Halifax. They are very well thought of and they go out of their way to provide excellent customer service. And there are 7 flights a day out of YYZ for YHZ. I'm not sure what the charge would be for changing flights if you have to, but I'm sure there would be some.

I have to say, I would almost welcome another cancellation or change of flight days by CA, it might just give you the opportunity to take that refund. Do keep an eye on BA and Air Canada flights while you are holding your breath. But it is getting a bit late now for good fares in June.

Like the Giant of beanstalk fame, I say "Fie on 'em." Do what you have to do to get here in a way you can live with and then immerse and abandon yourself into your holiday. You can always eat mac and cheese for a month after.

westjet.com/guest/…service-fees.shtml

I've just found some information on the change fees that WestJet charges in the link above. First, you would be changing after 24 hours of booking, so $50. Then the airfare itself would be different, without doubt higher because you would be at YYZ and buying a fresh ticket on the day of, so you would have to pay the difference between what you paid and the cost of the ticket on that day. That would apply each way if the situation happened both going and coming.

Hi again, thank you for taking the time to reply in such detail - your thoughtful and kind words, plus your help and advice have made me feel better! (-:

You're right, just focus on the holiday as much as possible. I'll put some budget aside in case things do go wrong - and if they don't treat myself to something afterwards! And see it as a lesson learnt (read those T&C in detail) and never ever book with Canadin Affair again!!