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Jet Airways Issues

Toronto, Canada
Level Contributor
7 posts
6 reviews
11 helpful votes
Jet Airways Issues
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Hi Everyone,

Next month I will be flying on Jet Airways (Sharjah - Delhi - Kathmandu - Delhi - Dubai) after getting to Dubai from Toronto via Emirates.

I booked the JA flights through Expedia and have had nothing but problems with them so far. They have changed my flight plans 3 times now, the most recent of which was when they moved my first flight from Dubai to Sharjah...

On top of this, their staff has proven to be incompetent when dealing with issues, as the last change resulted in a problem with my online booking that I couldn't access. It took 3 phone calls and numerous emails to get anything from them, and all they would send in response was a screenshot of my booking, which they could access! When I cannot access my booking, and all I want is to print my eTicket and select my seats, what good does this do?

5 days after I had notified them of the problem and they sent me the screenshot, they finally fixed my booking, but eliminated my previously selected seats. Now I will not be seated with the other person that I am travelling with. Their website is also probably the most unstable site that I have ever witnessed.

I understand the difficulties with language barriers, but when contacting them, it goes nowhere as it seems that they not only do not understand what I am trying to ask, but also do not give a s***.

Has anybody else had these kind of problems with them? Should I expect any improvement once I go to take the flights? As it's my first time in that part of the world, I would prefer to avoid as many issues that I can, but it doesn't look too promising...

Thanks

Chicago, Illinois
Destination Expert
for Chicago
Level Contributor
23,009 posts
135 reviews
82 helpful votes
1. Re: Jet Airways Issues
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I've flown them domestically several times in India with no issues. They were a very nice airline. Never internationally. My colleagues in India fly them all the time and love them.

With the airport switch, there was a post on this board recently that there's construction at Dubai airport and a lot of flights are being moved to other airports nearby. So that may not be a Jet Airways issue.

My only other advice, is whatever plans you make in India are mere guidelines. Things change all the time. Nothing ever goes according to plan but generally works out in the end so try not to stress about it that much. Having a few flight changes is par for the course.

Portland, Oregon
Level Contributor
37,406 posts
7 reviews
16 helpful votes
2. Re: Jet Airways Issues
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The airport switch to Sharjah (SHJ) was announced last week, and the airlines moving there (temporarily) didn't get much choice. Here's Dubai_Phil's post from Friday, and note the visa requirement - http://www.tripadvisor.co.uk/ShowTopic-g1-i10702-k7381656-Travel_Warning_Dubai_Double_check_your_airport-Air_Travel.html

Like Wes, I've not had any problem with Jet Airways, mostly domestic but also one medium haul international trip. I had one flight rescheduled at less than two weeks' notice, but it wasn't a problem and my company travel agent (who had been been informed by 9W) sorted it. I use their website to check reservations and OLCI for domestic flights, and haven't had any issues. IMO their on board service is good.

One other thing. It looks like your 9W flights are on separate tickets from your flights from and to Canada. I would be concerned at those "connections" (they're not true connections) and ensure you have plenty of contingency, especially with now having to make a land side transfer between DXB and SHJ - http://www.tripadvisor.com/Travel-g41707-c207311/Newton:Massachusetts:Connecting.On.Separate.Airline.Tickets.html

Toronto, Canada
Level Contributor
7 posts
6 reviews
11 helpful votes
3. Re: Jet Airways Issues
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Thanks for your replies and sharing the links you provided!

We actually arrive in Dubai 2 days before our flight from Sharjah to Delhi, so we shouldn't have any issues with that. On the way back to Toronto, we land at DXB from Delhi at 9:35pm and don't depart until 9:30 the following morning.

Hopefully the flights go smoothly, because the service so far has been pretty ridiculous, but that could just be bad luck on my part with the individuals that I have had to deal with.

4. Re: Jet Airways Issues

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