Be ready to give your phone number in order to receive a text when they're ready to seat you. The logistics are horrible, and the ordering system, efficient-seeming at first, is more of a hindrance. The service will forget about you now and then, but the food itself is great. I would probably go back.

The meat in the burger here is always fresh and juicy. This is probably the best burger place around the area. There are always a lot of people, even on weekday evening, so prepare to wait for a while. The waitresses are always polite and you can ask them a lot of questions if you have never been here before.... More

Had never been to or heard of this place before but man do they make great burgers. There was a bit of a wait on a Friday at 7 - huge shock - but once we got seated, our servers were informative and friendly and food came out quickly. They made good recommendations too. As I write this, I'm having... More

Dined here with three friends in April 2013. If you do not like burgers please do not red this review. We must have been the slowest people on the planet trying to place our order (See Below It must have taken us at least 15 minutes to decide). The choice is fantastic!!!! Select what type of burger from beef, chicken,... More

Get what you want on a tasty burger. So many options it can be tough to decide. Good beer selection too. Fast service.

If you like to design your perfect burger then this is the place for you. Lots of input on components etc and have to confess our experience was good. The only downsides were lack of atmosphere and the 'robotic' service. We found the service very impersonal but being realistic it's a good burger restaurant not haute cuisine. Great selection of... More

I usually go to the location at Santana Row, and didin't realize there was one in PA as well. It was probably a little better here, maybe because the location is a little less frantic than Santana Row. We were able to sit down and enjoy our time and have a great lunch one weekend. Have to remember this for... More

I have been to The Counter at least 10-15 times, and I am seated by the same person every time. Every time I sit down, they ask me "Have You Been Here Before?" My answer is always "Yes!" The food is VERY good, but the service is spotty and they need to stop asking if you have already tried their... More

I love this place the burgers are awesome, the sliders are enough to split between two and they will let you split your order of fries and onion strings so that you do not have to choose, get half an order of each. Plus they have grown up milkshakes