I had been willing to go to the Fire and Ice since I moved to Dubai one year ago, as I had been a guest at the Raffles hotel, where the restaurant is located, and found it to be awesome (I, in fact, higly recommend it as one of the best hotel near Deira and Bur Dubai). Last Thursday my...
Thank you for taking the time to speak to us and for sharing further feedback about your experience.
We were very upset to read that you had left the hotel with such a negative impression. As explained on the phone this should not have happened and we sincerely apologise that this was the case.
I have personally investigated...