I used to be a fan of Lussmans, indeed my last review of the place was positive. However, that was when I went with only my partner. We recently went with our 2 children (3 and 1) and had a very different experience.
We went for an early dinner (around 5pm) and the restaurant was completely empty, save for us...
Thank you for your valued feedback. I am very concerned to hear that the service you received fell below expectations. Please do reply to my message (sent via TA today) so that I can investigate further and respond to you personally. I look forward to hearing from you. Regards, Andrei Lussmann (email@example.com), 12 Dec 13