I was dying to try Patisserie Valerie. The cakes look amazing! The gateaux, the macaroons, the tarts... but then we went inside. The ordering system is very confused. You can see all the cake in the window but once they sit you down with a menu, you have no idea what you're ordering. It takes the fun out of it... More

Awful experience. Waitress took our order but didn't bother to write it down - we ordered a coke, a tea and 2 sandwiches. The till was right next to our table but she still had to check twice what we had actually ordered. when the food finally came we had forgotten the names of our sandwiches so we asked which... More

We went here on a busy shopping Saturday for morning coffee and cake. The coffee was OK and the cakes, including a strawberry tart and a coffee eclair, nice and fresh. But oh dear it was slow. We waited ages before anyone took our order and then ages again for the coffee and cakes. It was also extremely noisy and... More

Did expect something from them as it is a renowned chain... the coffee was so-so and the chocolate cake was dry and too dense. More

oh dear! took my son here for special treat. very disappointed! waited ages to get seated although loads of free tables, staff just chose to ignore us. poeple behind us gave up waiting and I wish we'd done the same. once seated, waitied ages for service and eventually got serived the wrong thing. I've had much better cake & service... More

For anyone wanting to indulge in the guilty pleasure of delicious cakes (plus tea, coffee, sandwiches and snacks etc), while in the west end of Bristol, you will not find anywhere nicer than Patisserie Valerie. The cafeteria is not large and you will not be able to purchase a full meal but the food is freshly prepared and absolutely delicious.... More

The service was very sluggish! It was very hit and miss but we do enjoy their coffee! More

The tea was served as leaves rather than a bag and I had 3 cups of Early Grey from one pot. The service was excellent and the selection of gateau and cakes available all looked lovely! More

The cafe was very busy however we eventually managed to get a table. We enjoyed an indulgent coffee and cake however it was really too busy and noisy to relax. More