Dear Guest: Thank you for taking the time to review our property. We are grateful for your informative review, which will go a far way in assisting us to evaluate our services. It was encouraging to hear that you enjoyed our resort, rooms, butler service and beverages. Though we are delighted to hear you enjoyed staying at the Iberostar Grand, we were disappointed to hear that you did not enjoy your dinner at Aunt Ruby’s at the Iberostar Suites. It is unfortunate that you had not offered your comments to Waiter who would have made steps to have your meal done to your specific requirement. We look forward to hosting you again in the near future and trust that the Iberostar Grand Rose Hall name will be foremost on your mind when planning your next vacation. Quality Manager - Iberostar Jamaica