Thank you for taking the time to post your review. We're very sorry that your stay did not meet your expectations and we were disappointed to hear about the issues you encountered. We strive to make every guest's stay an enjoyable one. There is some variation in the units because they are individually owned, but most units have been renovated and the rest will be completed by the end of the year. As to the beach towels, all guests receive a card when they check in which they can use to get as many towels as they would like from either our beach attendants on the beach or at the front desk. The card system is in place to reserve the use of the towels and the beach chairs for resort guests only. The bathroom by the restaurant and bar is cleaned every day and is checked on a daily basis as well to make sure that the required cleaning has been done. I have passed on your concerns about this to the appropriate personnel. When your reservation confirmation was sent out in November, we did indeed have the front office open 24 hours. We have recently changed the hours to 7 a.m. - 1 a.m. When you dialed the after hours number and received the recording in Spanish, it was not the security company you reached, but the recording that one gets in the islands from cell providers when all circuits are busy. If you had tried again, your call would likely have gone through. We are sorry that we didn't get the opportunity to address your concerns during your stay and make it more enjoyable for you. It is our goal to make sure that every guest has a wonderful time. Thank you again for your feedback.