Dear Guest, Thank you for choosing us for your stay in Madrid and for sharing your experience here in Tripadvisor. First of all, I would like to sincerely apologize for all the inconveniences. You are right and the fact is that this room should have never been sold with this kind of details that have been immediately solved. We use to assure our high quality standards before selling a room so we have review our procedures in order to avoid this kind of problems in the immediate future. I hope you change your advice and you give us a second opportunity to show you our real way of treating our guests. I am at your total disposal to arrange all the details of your next stay. Thanks again and best regards, Xavi Vega General Manager