We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality - Picture of Hotel Villa Real, Madrid

Photo: Quality

From Review : Never come back! of Hotel Villa Real
                                    Quality
Perfect to stay in the center of Madrid. Easy to get by public transportation. Personal muy atentos y amables . O café da manha
Perfect to stay in the center of Madrid. Easy to get by public transportation. Personal muy atentos y amables . O café da manha
Perfect to stay in the center of Madrid. Easy to get by public transportation. Personal muy atentos y amables . O café da manha
Perfect to stay in the center of Madrid. Easy to get by public transportation. Personal muy atentos y amables . O café da manha
Perfect to stay in the center of Madrid. Easy to get by public transportation. Personal muy atentos y amables . O café da manha
Trudy wrote a review Feb 2013
Zurich, Switzerland15 contributions4 helpful votes
+3
1.0 of 5 bubbles
This hotel should remove a few stars from its qualification.. Cleaningless of the room was awful, revolting Old/broken furniture Filthy and dirty old blankets Just see the pictures, they talk by themselves Miserable and huge disappointment Will NEVER come back, even if it was
Read more
Date of stay: January 2013
Response from DireccionDerbyHotels, Director General at Hotel Villa Real
Responded 14 Feb 2013
Dear Guest, Thank you for choosing us for your stay in Madrid and for sharing your experience here in Tripadvisor. First of all, I would like to sincerely apologize for all the inconveniences. You are right and the fact is that this room should have never been sold with this kind of details that have been immediately solved. We use to assure our high quality standards before selling a room so we have review our procedures in order to avoid this kind of problems in the immediate future. I hope you change your advice and you give us a second opportunity to show you our real way of treating our guests. I am at your total disposal to arrange all the details of your next stay. Thanks again and best regards, Xavi Vega General Manager
Read more
Report response as inappropriate
Been to Hotel Villa Real? Share your experience!