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The Spa Hotel

3.0 of 5
Saltburn Bank, Saltburn-by-the-Sea TS12 1HH, England
Hotel amenities
3.5 of 5 stars 56 Reviews
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56 reviews from our community

What travellers say about this hotel
  • Clean and tidy(5)
  • Full english(5)
  • Little tired(3)
  • Bar area(3)
Traveller rating
    6
    20
    14
    5
    11
Only show reviews for Family (9) | Couples (25) | Business (8)
Date Rating
Katiet14
Edinburgh
Senior Contributor
24 reviews
13 helpful votes
3 of 5 stars Reviewed 10 February 2012 NEW

Three of my colleagues and I stayed at The Spa Hotel when we were in the area for work. Saltburn is a lovely small town and the hotel is in a good location and has great views from the front of the sea. My room was suitable for what we needed but other colleagues had problems with drafts and uncomfortable... More

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Brett E
Middlesbrough, United Kingdom
1 review
1 of 5 stars Reviewed 5 February 2012

To say my wife and I were dissapointed is an understatement. We arrived and was greeted by a friendly member of staff, we were shown to our room and thanked the staff member. Once the we put our bags down and looked about we found the net curtains were moving from the draft from the patio doors, so we closed... More

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MrsGriffiths86
1 review
3 of 5 stars Reviewed 29 January 2012

Just came away from spa hotel. firstly there was a mix up with rooms. we were Down to go into a dbl not a family room. then we were shown till our room in silence yet seen others being informed of breakfast times etc. Room was bright with sea views. newly painted. lamp didn't work and neither did radiator. one... More

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DarlingtonSmoggie
Darlington
Reviewer
4 reviews
2 helpful votes
3 of 5 stars Reviewed 7 November 2011

Hotel was in need of refurbishment Room was clean and warm Staff were helpful and breakfast next morning was fine More

Was this review helpful? Yes
Spa47, Manager at The Spa Hotel, responded to this review
6 December 2011

Thank you for your review, we are glad you enjoyed your stay. The hotel is currently undergoing a refurbmishment and we would love you to come back in the new year and see the improvements. Kind regards Sarah Bashford More

Patricia D
Thirsk, United Kingdom
1 review
1 helpful vote
3 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

Pleased when we booked in. Quite quick but.... Shown to our room, Curtains hanging off track. Couldn't see out unless I stood on coffee table. Other window done in art deco but peeling off. Lights not working etc. Dinner was good, but service slow. Decent nights sleep, shower very temperamental.... very cheap fittings! Breakfast a little mean and there was... More

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Spa47, Manager at The Spa Hotel, responded to this review
6 December 2011

I am terribly sorry to hear you did not enjoy your stay. We are currently undergoing a reburishment and would like you in the new year to come and see the changes we have made. Please get in contact with myself, as I would like to speak to you with regards to what I would like to offer you. Kind... More

AliWdhd
Derby, United Kingdom
2 reviews
4 of 5 stars Reviewed 17 October 2011

A lovely overnight stay at the Spa Hotel. The view from the full length window in our room was amazing & waking up to sunrise over the pier was lovely. The staff were working very hard with a wedding party but stlll managed to be friendly and efficient. The wedding was a bit noisy but not out of hand and... More

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Spa47, Manager at The Spa Hotel, responded to this review
6 December 2011

Thank you for your review, we are very glad you enjoyed your stay and would love to see you back again. Kind regards Sarah Bashford More

Katie D
Bristol, England, United Kingdom
1 review
5 of 5 stars Reviewed 3 October 2011

Hello we would just like to say that myself and my husband stay at this hotel on the 30th sept 2011 to the 2nd sept 2011 and it was beautiful the staff were very friendly and also very helpful. the hotel was very clean and tidy and the views were amazing the food was great as well all i can... More

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Spa47, Manager at The Spa Hotel, responded to this review
6 December 2011

Dear Katie/Mike, Thank you for your review, we would love to see you in the New Year. Kind regards Sarah Bashford More

Jo S
Leeds, United Kingdom
1 review
4 of 5 stars Reviewed 26 September 2011

We found this hotel to be very good value. The room was warm and comfortable and we slept very well. The hotel staff could not have been more helpful and the evening meal was very good value for money and tasty. More

Was this review helpful? Yes
Spa47, Manager at The Spa Hotel, responded to this review
6 December 2011

Thank you for your review, we would love to welcome you again in 2012. Kind regards Sarah Bashford More

traintravelLondon
London
Senior Contributor
33 reviews
92 helpful votes
3 of 5 stars Reviewed 26 September 2011

Stayed for a night at the end of a long walk so unable to access the internet possibilities and paid the rack rate rather than the £49.00 or so for online bookings. Room a good size, but carpet was rather sticky (if you get offered room 24, make sure this has been dealt with). Nice staff, clean bathroom, near sea... More

Was this review helpful? Yes
Spa47, Manager at The Spa Hotel, responded to this review
6 December 2011

Thank you for your review. The hotel is currently undergoing a refurbmishment and we would love you to come and see the changes in the new year. Please get in contact with myself to discuss what we would be able to offer you. Kind regards Sarah Bashford More

james b
Leicester, United Kingdom
1 review
4 of 5 stars Reviewed 26 September 2011

We are jet ski ers and sometimes find hotels dont want the hassle of trailers in the carpark. but after asking about parking our ski s safely we were welcomed by jane the front of house manager and shown where to park our ski s in relative saftey. The rooms are basic but clean and comfortable.Breakfast is very nice with... More

Was this review helpful? Yes
Spa47, Manager at The Spa Hotel, responded to this review
6 December 2011

Thank you for your review. We will look forward to seeing you again. Kind regards Sarah Bashford More

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