Although the grounds for this hotel were absolutely beautiful, we were very disappointed with the service and amenities and felt they were well below the standard expected of a five star hotel. For a hotel that branded itself as a five star "Spa" hotel, we were quite surprised to learn that access to the spa was not actually included in... More

We've just returned from a superb week at the Hesperia. I understand some people debate whether this is 5 or less stars but considering we booked using Tesco Vouchers through Cosmos the holiday was amazing value. Forget the stars you are getting an awesome hotel for little more than £70 per night for b&b. Location - Quiet location in upmarket... More

This is one of the most geographically different islands I have ever been to. It is a volcanic island which is very barron and desolate with minimal plant life and an abundance of solidified black volcanic ash everywhere. Even people's houses do not have grass but they have a layer of volcanic ash instead. Quite amazing and well worth the... More

Have stayed here last March and very good hotel and staff. Tried to book this year using web site booking. Beware. Rate calendar showed that if we moved our holiday forward by a week we could get a big saving. We paid to change flights then tried to book on the web site. The quoted rate was €48/night Vs €100... More

Because of dietary needs we used the self service restaurant. The live cooking chefs could not have been more helpful and we ate well and healthily every evening. All the staff in the hotel were friendly & helpfull. Only down side was the pools were cold because of a problem with the solar heating. More

What we love it: 1- The hotel is a great 5 stars resort. Huge reception, 3 restaurants, amazing swimming pools at different levels and the most complete breakfast we ever had. A cook was there to prepare different food and more than 400 products available every morning. 2- The hotel is located in a very quite area. 3- There is... More

We have just had a wonderful 9 nights at the Hesperia, from the moment we arrived the welcome at reception was professional and warm. This continued throughout our stay with all the staff being professional and helping to make our stay very enjoyable. A special mention to Jesus and staff who helped make my birthday so special organising a cake... More

If you like sandy beaches,souvenier shops,fast food restaurants and crowds ,then this hotel is NOT for you ! However if your idea of luxury is a quiet location, with almost a swimming pool for yourself,and some of the best buffet food in the Canaries, then this hotel might be for you. You will need to enjoy walking- 15 mins to... More

The first impression was of an hotel with interesting architecture in an elevated situation set in extensive, beautifully maintained grounds facing the sea. The second impression, which lasted throughout our stay of five days, was of the minimal number of staff in attendance. Of a Manager there was not a single sighting. Our superior suite, which was in the main... More