We stayed at the Europe Playa Marina Hotel for two nights prior to departing on a Royal Caribbean Med Cruise. We booked this particular hotel as we wanted to explore Palma for a couple of days prior to our cruise. The resort of Illetas is perfect for this as it is only a 15 - 20 minute bus ride from...
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Dear guest,
We would like first of all to thank you for taking the time to share your opinion on Tripadvisor.
It is always important to know your feelings as it helps us to improve our offer and services.
We are pleased to see that you enjoyed your time in our hotel and will surely take into account your remark...
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Have enjoyed many years staying at this hotel however this year we decided to go to another hotel next door due to last year's experience. We thought the staff at reception had a poor attitude towards us despite us having spent two weeks in the hotel for the last nine years. Sun lounger covers need to be thrown out along...
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Dear guest,
We would like first of all to thank you for sharing your opinion about our hotel on Tripadvisor.
Your feelings are always important as it motivates us to make our best in our day-to-day work.
As repetitors guests your thoughts are even more essential for us because you know us as well as our values.
We sincerely regret...
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I have visited this hotel twice this year frist time to recoperate from a bad illness with a friend. It was lovely peaceful ,clean and value for money, maybe the front desk staff were not the friendlist but then thinking about it i dont know how chatty id be trying to speak spanish ??. I liked it so much I...
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Dear guest,
Thank you very much for taking the time to share your opinion about your stay on Tripadvisor.
We are delighted to see that you enjoyed your stay in our hotel.
Positive comment like yours always motivate us to follow our service minded philosophy and to provide our guest memorable moments in our resort.
As a repetitor guest, you...
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Just back from two weeks in this hotel, not usually our sort of holiday, but thought we would give it a go. Hotel is ok, very Mallorcan in decor. No problem with the room at all, kept clean, I agree that the cleaning staff were the most friendly. Reception staff not friendly at all, even though we were friendly toward...
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Dear guest,
Thank you very much for sharing your opinion with us through Tripadvisor.
Your impressions are always really important as it motivates us to make our best every day to provide our guests the best services and products we can.
We regret to hear that your stay did not reach your expectations. We are going to analyze all the...
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I was with my husband on holidays on july.Really....it was my worst holidays in my life. Everything started on check-in...it was very rude welcoming of receptionist Natalya(thank's a lot). No help,no smile ....no roomservice. Nothing to do our stay a little bit better. And the top of this horror was that when we left the letter for Front Desk Manager,...
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Dear guest,
First, we would like to thank you for taking the time to share your feelings with us through Tripadvisor.
Your opinions are always really important as it helps us to improve our general offer, services and products.
We are really sorry to hear that your stay did not reach any of your expectations.
We feel concerned about your...
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The resort of Illetas is beautiful and I would recommend it to anyone, but perhaps not for those with small children. It's a very romantic spot and I would say is excellent for couples.
As for the hotel, the reception staff need training in customer service, they have a very strange way of greeting people, perhaps they'ved had training off...
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Dear guest,
First of all, we would like to thank you for taking the time to share your opinion about your stay in our hotel Europe Playa Marina through Tripadvisor.
Your impressions are always essential as it helps us to improve our services and attention to our guests.
We really apologize for not having been able to reach any of...
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Its not the first time we have stayed at this hotel. The position and views from the rooms are spectacular, however the building is well past its best. I would like to know how its rated as Four Star ??? Lack of replacement toiletries in Room, Front desk staff totally indifferent and the Breakfasts are very poor to say the...
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Dear guest,
First, we would like to thank you for your comment about our hotel Europe Playa Marina on Tripadvisor.
We are really sorry to hear that your stay at our house did not reach your expectations, as our main objective is to provide our guests the best services and products we can.
We usually have a high percentage rate...
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We had low expectations for this hotel, having read some of the recent Tripadvisor reviews. I am pleased to say our fears were unfounded.
Illetas itself is a quiet, peaceful resort, just to the west of Palma. The part of the resort where the Playa Marina is located is almost residential in nature. It's main asset is a lovely cove...
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Dear guest,
We would like first of all to thank you for your kind comment about our hotel Europe Playa Marina on Tripadvisor.
We are really pleased to see that you had a nice stay at our hotel and that we were able to fulfill completely your expectations.
It is always important for us to know your sensations as it...
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Awful service - total ignorant staff.
Dont understand how this hotel has a four star rating - its a two star b&b nothing more or less. Bed was extreamly uncomfortable and housekeeping did not clean the room properly.
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Dear guest,
First of all, we would like to thank you for sharing your opinion with us through Tripadvisor.
Unfortunately and we are very sorry for that, it seems that your stay at our house did not reach none of your expectations.
In order to improve the general offer of our hotel and to maybe have another chance to prove...
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I stayed for 6 days and I was happy with the room.
The only problem was the bed that was 2 single beds put together.
Staff not as friendly as I would be(i work as a receptionist in London 3 star hotel) but we should not forget that most of the guest there are german and russian. And I think...
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Dear guest,
First of all, we would like to thank you for sharing your opinion with us through Tripadvisor.
We are pleased to see that you enjoyed your stay at our hotel Europe Playa Marina as well as the island.
It is really important for us to know your feelings as it motivates all our team to provide our guests...
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