well what i can say is if all the bad reviews combined well it is true and after reading management reviews here it is just the clients experience and how the management deals with the guest! on hand no one was at the super huge lobby to greet us when we arrived...had to unload luggage ourselves. the reception was super... More

Check in on 11 April 13. The bellman, an elderly gentleman was very attentive & was rushing his luggage trolley to the carpark to help us with our luggage (impressed by this). First thing I notice upon entering the hotel is the smell of damped carpet & how dark certain parts of the hotel was. Lobby area was looked impressive.... More

i have been to this hotel twice for my candle light dinner. overall, i satisfied with the menu, surroundings, services and staffs. so far, they never disappoint me. i also have my proposal night here. With their very co-operative staff (thanks to Mr Hisham and Ms Zeti) as mastermind for that event, it was a perfect night for us. it... More

this hotel has a lobby but it is cordone off with no entry. newly renovated rooms are all none smoking i had requested a smoking new room during reservations and during check in after i had paid i was only told the new rooms are none smoking and i said that i was not informed of this when i made... More

We have our wedding banquet in Hotel Katerina Grand Ballroom and we are impressed by the ballroom decoration and the facilities provided. It has exceeded our expectations. Our Guest commented that the food is good. Overall programme was organized smoothly, the sound system is good. Appreciation goes to Ms.Sharon, Mr.Sham and En. Muaizan. Guestroom is good and we had a... More

This is the terrible hotel I ever stayed before. Not worth staying in this so call Best Hotel in town. Let me tell you why... Firstly, comparing the price of staying in big city in Kuala Lumpur the price I paid to stay in Katrina Hotel I can stay in a 4 star hotel in Kl. Secondly swimming pool open... More

I will always stay in The Katerina Hotel every single time I come over to Malaysia to visit my relatives. I will have to agree that the lobby is nicely decorated, I can see that furnitures are well cleaned and polished. Just that it feels very gloomy, maybe a little music will help. The f&b service here is extremely disappointing.... More

Holy smokes! after reading some of the other reviews, I wondered if I was staying at the same hotel. We stopped off for one night stay, and took a smoking room floor room (for the obvious reason). If the hotel was renovated, they completely bypassed this floor. Paint and wall paper peeling, dingy dark room with a worn out bed.... More

NUGCF Singapore has our retreat in Hotel Katerina from 6th-8th.December 2012. Overall, the servicing team, the hotel rooms, supporting facilities and the hotel location is perfect and excellent. We strongly recommend the hotel for church camp and meeting/conference