I stay there at least twice a year. Sometimes found dirty brown water stains underneath the toilet seat,uraine stains on the toilet seat,dirt around the sink,the electrical socket dismentalled hanging there never screwed back,no room slippers provided,sometimes no newspapper,dirty pillow case(dark grey and colour stains),stained shower curtain,some of the the tiles on the toilet are cracked never repaired,aircon not cold,... More

No choice but to stay here for work. This 4 stars hotel have no hair dryer in the room and it takes them more than 30 mins to deliver a hair dryer to your room. The aircon is not functioning well. It heats up instead of cooling the room and only have 3 buttons (high,med,low) which control the blower but... More

There were 5 of us, so we took a family suite with inter-connecting rooms. The suite was relatively sizeable with a queen sized bed and two single beds placed together. One thing I found extremely odd was that for a connecting suite, there was only one toilet. Further to that, the toilet and shower room was separate. You can imagine... More

When I booked the hotel, I have requested to have a baby coat in my room, but on the day I check in the hotel, there was no baby coat in my room and I have requested for at least three time by calling them, the staff just said OK, we will send, but nothing have been done at all.... More

I had this room by walk in. I got a Junior Suite room.. Luckily the room rate is still affordable.. At RM235!! I was surprise with the room design.. Very modern & nice.. It have a private jacuzzi & they also provide in room praying mat.. Credit to swiss in for being very sensitive to muslin needs! The pool was... More

Checked-in 13 Dec at 2.00am and checked-out 8.30 am on the same day. Short stay with valuable experience. First time check-in late due to the flight delay schedule from KL-Penang Airport. The receptionist staying up waiting for my arrival, keep on calling my handphone to confirm my arrival from KLIA. Receptionist giving a scary room at level 3. When I... More

We stayed in the superior room. The room was spacious. Some items were antique but overall the condition of the room is in working order. There was even a checklist for guest to feedback to the management if anything was not in working order .. something more hotels in Malaysia need to do! The hot water was good and so... More

- Vast and clean swimming pool - Restaurant and breakfast superb but not so many to choose - Delicious food - Ample parking - Friendly staff - Executive room got jacuzzi....spacious and tidy - Overall OK

Before I check out from Swiss Inn hotel, I would like to drop a few line to share my experience during my stay in Swiss Inn Sungai Petani. At the first place thank for the safe and convenient car park of the hotel. Convenient located hotel in Sungai Petani, Kedah, easy to access to city, take about 50 minutes from... More