Traveled up from Tokyo by Shinkansen as far as Shin Aomori. Change to the super Hakucho which is a luxury express train to Hakodate. Train is effortless and relaxing. Pick up a car opposite Hakodate station for a leisurely 3 drive to the Windsor Hotel. There is also a 3rd train and bus if driving not an option. Hotel has... More

I was very lucky to stay here during the off-peak season. As a matter of fact, we never saw more than 10-15 people here during our stay. As a result, it contributed to very serene and peaceful atmosphere. My first view of the hotel was when I was on a boat on Lake Toya and saw the hotel perched on... More

just had one of the most amazing times staying at this hotel. I agree though that your experience will depend very much on the weather that you get. We have been totally lucky to have the clearest sky during our whole stay. The location at the top of the hill that directly over looks Lake Toya, makes this place a... More

came here with a large group of colleagues and was pleasantly surprised (as was apprehensive after what I read on tripadvisor) our check in process was painless (but that's also coz we had an event company that had our room keys & etc all ready the moment we arrived) but when I checked out this morning the girl behind the... More

We stayed at the Windsor for one night in July 2007 as part of a four day trip to Hokkaido. The hotel is in a spectacular location with wonderful views. We traveled by train and arranged a pick-up from the hotel's shuttle bus from Toya station (you need to phone ahead). The shuttle took us to the town at Lake... More

I have just returned from a 4 day stay in this hotel. It is a mix of good and bad. Make you you pack a camera with a tripod if possible. The view around the hotel is nothing short of amazing. You have to be careful when you travel though, because it is very difficult to get days with clear... More

The hotel is an imposing structure situated on the rim of Lake Toya's caldera, visible from many miles away. The rooms were of a decent size (for Japan), well appointed and with good views. No connecting rooms though. The food in each of the restaurants we tried (5) was nothing short of excellent, although we sadly missed out on the... More

Good service is something that you come to expect in Japan which is one of the reasons why I was so disappointed by this hotel. It took ages for us to get checked in to our room for some reason and the staff were not exactly friendly. When we eventually got to our room it was not in the cleanest... More

Getting there was a big challenge. We have to rely on the GPS and know "kanji" if you want to drive, which we did. You can of course take the train which may be more convenient. Once we got there, the place is idyllic and serene. The room was good but not exceptional which is what one would expect in... More