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All 8 Cayo Santa Maria hotels »

Melia Cayo Santa Maria

4.5 of 5
Cayo Santa Maria | Villa Clara, Cayo Santa Maria, Cuba
Hotel amenities
Melia Cayo Santa Maria
4.5 of 5 stars 1477 Reviews
2 May 2012 -
ASBV
2 May 2012 -
CANsam2005
 
 
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1,477 reviews from our community

What travellers say about this hotel
  • Snack bar(62)
  • Very nice(34)
  • Beach restaurant(31)
  • HOT WATER(26)
  • White sand(23)
  • Las Dunas(22)
  • Other resorts(18)
  • Really good(17)
  • Entertainment staff(14)
  • Very good(12)
Traveller rating
    647
    502
    182
    96
    50
Only show reviews for Family (173) | Couples (782) | Business (5)
Date Rating
Ontario
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 May 2012
5
people found this review helpful

I'm a little late on this review. Travelled March 30-April 6th. CHECK IN The ride from airport is long but you get to see a few towns along the way which is nice especially if you arent planning on doing any trips or tours. Was about 1.5 hours by bus. We didn't have time to change money at the airport... More

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Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
13 May 2012

Many thanks for prefer Meliá Cayo Santa Maria and for write such a detailed review on Trip Advisor. CHECK IN The trip from Santa Clara airport is very interesting and if is done it near the sunset time, offers an extraordinary spectacle across the bay. Whenever the number of guests warranted, we pre check in at the airport, which makes... More

Toronto, Canada
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 May 2012
5
people found this review helpful

First and foremost...This is NOT an adult-only resort. All of the package information, all advertising, all websites say it is! I thought I was going to an adult-only resort. Not the case! Case in point....there is a kids pool!!!!! I like kids...no big deal...but I have no idea why it is advertised this way. Check in - Perfect - it... More

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Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
13 May 2012

Many thanks for choose Meliá Cayo Santa Maria and for describe your stay on Trip Advisor. Our Hotel opened to families since December 2010, at the same time that we opened the Royal Service of Meliá Buenavista, which is now our "Adults only". All the Travel Agencies are selling our Hotel with the correct information and in our web pages... More

London, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 May 2012
12
people found this review helpful

I traveled to MCSM April 21-28 with my girlfriend (we are both 22). My girlfriend had never been to the ocean before and let me say, we have set the bar for her very high! The beach and the water is the most gorgeous that I have ever seen (I've been to Mexico and all over US & Canada). Water... More

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Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
3 May 2012

Many thanks for choose Meliá Cayo Santa Maria and to describe you vacation on Trip Advisor. Your detailed review will be very helpful for those are interested to know Meliá Cayo Santa Maria and your satisfaction for the holyday you spent with us is the best reward for our efforts. We hope that your first stay in our Hotel will... More

Toronto, Canada
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 30 April 2012
4
people found this review helpful

We stayed in MCSM for March break. It was a little windy on the beach, the water quite refreshing, nevertheless, there were people swimming in the sea. This weather is quite normal for March in Cuba. We had no complains about MCSM, all the staff-kitchen, entertaining, restaurants, maids did a great job.Special thanks to Daniel at omlette station in main... More

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Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
1 May 2012

Many thanks for prefer Meliá Cayo Santa Maria and for post a review on Trip Advisor. About the night show, starts at 21:30 hrs. because the Buffet and Thematic restaurants are opened until 22:00 hrs. If the shows started earlier, we would force guests to dine all at the 1st and 2nd shift (which is impossible in high season, due... More

Burlington, Ontario, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 30 April 2012
7
people found this review helpful

We went to Melia Cayo Santa Maria April 20 - 27th. This resort is beautiful. The beach and ocean are breathtaking. We stayed in building 18 just beside one of the walkways straight to the beach. Location was perfect as we were close to both the beach and the pool. The beach was stunning. Beautiful white sand and crystal clear... More

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Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
1 May 2012

Many thanks for choose Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor. About your negatives: We periodically change the Thematic menus; since we changed the Mediterranean one, this is the first negative critic that we have received. I assure you that we´ll take it into account. In all the Thematic restaurants, except the Ranchon Playa because... More

Montreal
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 30 April 2012
4
people found this review helpful

We were at the Melia from April 20-27 and travelled with another couple. We were very impressed by the efficiency at the airport. The bus ride took 90 minutes and check-in was not done on the bus, however it went quite quickly at the hotel. We were given room 0513 and in hindsite, I would inisist on a 2nd room... More

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Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
1 May 2012

Many thanks for be a loyal customer of Meliá Cayo Santa Maria and for post a review on Trip Advisor. Anytime we receive a big arrival, we organize the check in at the airport, otherwise is not necessary, because we can do it quickly at the Reception. From 2010, Meliá Cayo Santa Maria has opened the Royal Service of Buenavista,... More

Keswick
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 29 April 2012
4
people found this review helpful

I must say I was very adament about visiting Cuba, but am so so glad that I did go. The people are the most beautiful and gracious people I've ever met at any resort - they are so so sincere and gracious. I never once felt that I had to tip. These people work so very hard and still love... More

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Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
30 April 2012

Many thanks for choose Meliá Cayo Santa Maria and for describe your vacation on Trip Advisor. We are very happy to know that our hotel has exceeded your expectations and we hope that Meliá Cayo Santa Maria will always be your first option in Cuba. More

Keswick
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 April 2012
1
person found this review helpful

Terrific week away for our womens vacation from April 20, to the 27th. The resort food and entertainment are great. The staff is so genuinely friendly and gracious from the wait staff to the housekeeping staff to the fantastic dancers who provided the aquagym and other activities at the pool area. A special thanks to Ernesto for the dance and... More

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Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
30 April 2012

Many thanks for prefer Meliá Cayo Santa Maria and for post a review on Trip Advisor. Our hotel has several features that explain its success, but undoubtedly the main one is the quality of its Staff, which is very dedicated and professional. We are glad to know that you have enjoyed your stay and we hope to host you again... More

Welland, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 29 April 2012
5
people found this review helpful

This resort is amazing! My sisters, niece and I (8 in all) stayed April 19th-26th. There is absolutely nothing to complain about at this resort. Perfect size- not so big that you get lost in the shuffle. The location is beautiful, the buildings are great, the food is good and plentiful- but the thing that makes this resort truly amazing... More

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Marco Mazzucchelli, Director General at Melia Cayo Santa Maria, responded to this review
30 April 2012

many thanks for choose Meliá Cayo Santa Maria and for write a review on Trip Advisor. Anytime we receive mail from our guest, asking for particular requests, we always do our best to fulfill them. Obviously is not always possible, especially during high season, but at least we try. It is a very pleasure for us to know that you... More

Fairfield, NB
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

Not sure where to start. I have so much to say...... Two years ago, my husband and I fell in love with the Santa Maria area of Cuba. Last year, we chose to take our trip to Varadero but quickly found out during that trip, that we regretted that decision. It didn't live up to the experience we had in... More

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Additional Information about Melia Cayo Santa Maria

  • Cayo Santa Maria
  • Cayo Santa Maria Melia
  • Cayo Santa Maria Cuba
  • Santa Maria Cuba
  • Melia Cayo Santa Maria Cuba
Address: Cayo Santa Maria | Villa Clara, Cayo Santa Maria, Cuba
Price range (per night):* 190 AUD - 251 AUD

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