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All 9 Cayo Santa Maria hotels

Hotel Playa Cayo Santa Maria

Cayo Santa Maria, Cuba (Formerly Hotel Gaviota Cayo Santa Maria)
Hotel amenities
Hotel Playa Cayo Santa Maria
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80%
Most recent review
5 of 5 stars Reviewed 18 June 2013
Francine_B155004 Ottawa, Canada
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671 reviews from our community

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Traveller rating
    247
    292
    89
    32
    11
Date Rating
Ottawa, Canada
1 review
5 of 5 stars Reviewed 18 June 2013 NEW

Loved it! Will go back for sure, everything was perfect for a relaxing family vacation, was there with my huband and our 7 yrs old daughter. The entertainment staff is great, rooms are very nice and clean. Resort is very safe and clean. Just finished reading a negative comment about this resort, I never felt presured to tip anyone, I... More

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St. John's, Canada
1 review
5 of 5 stars Reviewed 17 June 2013 NEW

Just back(June 8-15) from a great week at Hotel Playa Santa Maria.We had a great time-great weather/good food-something there for everyone's taste-my husband has Crohn's disease and he had no problem with the food/and the staff -every staff member we encountered from the receptionist at the desk to the gardeners working in unbearable heat-were exceptional/so kind and courtious and helpful... More

Was this review helpful? Yes 7
Toronto
1 review
5 of 5 stars Reviewed 17 June 2013 NEW

For my wife and me, our overall experience with this beautiful resort is: Excellent. For us, this is the fourth time in Cuba and first time on this Island. As experienced travelers, we are happy to say this: If you want to enjoy your vacation, go to the Hotel Playa Cayo Santa Maria. We’ve spent two weeks, June 1- 15/2013,... More

Review collected in partnership with this hotel

Was this review helpful? Yes 6
Jorge C, Director General at Hotel Playa Cayo Santa Maria, responded to this review
18 June 2013

Dear Guest, we would like to thank you for your wonderful comments about our hotel. We are very glad to have been able to offer a good holiday. Your comments are important for us to continue improving our beautiful hotel and always make sure to provide the best service and products that our customers require. On behalf of all the... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 June 2013 NEW via mobile

Literally just got off the plane and can't wait to go back Everything was top notch, the food could of been a little better but there's definitely no chance of starving there The pools are big and clean and wasn't any trouble with loungers The management have been great too Sending us little gifts each night and inviting us to... More

Was this review helpful? Yes 3
Jorge C, Director General at Hotel Playa Cayo Santa Maria, responded to this review
18 June 2013

Dear Guest, It was a pleasure to serve you. His words in person and through this popular forum fill us with pride and encourage continue working full, trying to satisfy our customers. I hope you have the opportunity to return soon. Best regards, Jorge Calderín, Director More

Moncton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 13 June 2013 NEW

THEE worst trip/resort! The bus ride from the airport is very long, the bus did not have a washroom on board. When we arrived at the resort to check in, this was a 3 hour process. The rooms in general were nice- its new so this was expected. The resort doesnt own toilet paper basically. Every washroom around the pool... More

Was this review helpful? Yes 3
Jorge C, Director General at Hotel Playa Cayo Santa Maria, responded to this review
14 June 2013

Dear Guest, thank you for your comments, they always help to improve our service. We also very sorry for the inconvenience you had during your stay. However, I am convinced that if you had contacted our management team, we had been responsible for having made your holiday unforgettable like the rest of de customers in our hotel. Sorry once again... More

Montreal, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 11 June 2013

This review will be useful to people used to travel in low/poor conditions (backpack style) --- just so you know where my standards are on the satisfaction scale. After a while I've become a full-time employee with a lot of stress to pull off my shoulders once a year and discovered that spending some time in the Caribbean is just... More

Review collected in partnership with this hotel

Was this review helpful? Yes 5
Toronto
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 June 2013

This resort was ideal for us. Not as huge as some of the resorts in other countries but just the perfect size for getting around. Beach - beautiful, clean beach. Not enough cabanas and it gets mentioned in every feedback. They need to add at least 100-200 of them and there is lots of space for that. Sun is strong,... More

Was this review helpful? Yes 3
Jorge C, Director General at Hotel Playa Cayo Santa Maria, responded to this review
8 June 2013

Dear Guest, thank you very much for your comments, always we consider them to improve our work. Best regards. Jorge Calderín, Director More

Edmonton, Canada
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 June 2013

I went to this resort May25-June 1st. It was great. The staff are friendly and outgoing. I stayed at the Melia in November and this hotel was a little bit smaller which was good. It was easy to get around. I had got a massage and it was great, after the massage you get a free hour to spend in... More

Was this review helpful? Yes 7
Jorge C, Director General at Hotel Playa Cayo Santa Maria, responded to this review
4 June 2013

Dear guest, thank you very much for your amazing review. We hope your return soon. Best regards, Jorge Calderín, Director More

Hamilton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 28 May 2013

Well I will start off by actually thanking the staff at this resort. They are simply amazing. I stayed at this hotel May 18-25, 2013. This was my 5th time in Cuba and 4th in Santa Maria. By far the best resort I have ever been to. The staff from the front lobby to the beach waiters are all so... More

Was this review helpful? Yes 8
Toronto, Ontario, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 27 May 2013

We travelled from May 19-26th. This was my 5th trip to Cuba, my boyfriend's first. It was the low season but that made the trip even better. We had 6 full days of sun and heat! Almost too much sun but you can never really complain about that...bring your spf 60 during this time of the year because the wind... More

Was this review helpful? Yes 4
Royalton Cayo Santa Maria
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4.5 of 5 stars 347 Reviews
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Additional Information about Hotel Playa Cayo Santa Maria

Address: Cayo Santa Maria, Cuba (Formerly Hotel Gaviota Cayo Santa Maria)
Region: Caribbean > Cuba > Cayo Santa Maria
Hotel Style:
Ranked #3 of 9 hotels in Cayo Santa Maria

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