My family and I had pretty low expectations given the reviews for this hotel. Our expectations were further diminished after a trying 7-hour bus ride from Zhangjiajie and a dubious statement from the hotel staff that despite their lack of non-smoking rooms they had some sort of cleaning treatment that would neutralize the smoke odor. I'm happy to report that... More

We book the hotel based on the reputation that it was the best in town. Well, driving around FengHuang, it was easy to see it was the most glitzy and biggest hotel around. We were there for two nights in November. Inside was pretty pathetic. I hate to imagine what the other hotels in town were like if this was... More

There was a chemical smell in our room. The bedding smelled the same too. We checked in late and were too tire to switch room. The bedskirt and carpet were stained. The bed was hard. Good thing we only stayed there for 1 night.

Reasonable( as there is indeed no better in town ) " run through " hotel, basically used by tourists for a 1 night stay after visiting the medieval old town. Spacious rooms, but overall a 3* rating is still rather generous. No bar, mini bar in the room available, only a tea room.The restaurant is indeed located outside of the... More

If you are male answering the phone that rings at near midnight, a girl will ask you if you need a massage. I was asleep when I was awakened by this call on 17 Sept 2011 with sexual undertone. Checking out the next day, we were charged for the disposable toothbrushes. Breakfast were lousy with plastic bowls and wet chopsticks... More

I selected this hotel because as per tripadvisor is the best hotel in town .I requested and was assigned a " new room as per the advice offered by a prior reviewer. However ,upon examination of the room located on the 4th floor .it was not what is called a new room .The bathroom sink looked like it was from... More

Reputedly the best hotel in town, it's rooms are so similar in layout and decor to the Zhangjiajie Yichen Huatian Hotel, including identical air-conditioner controls (and problems) that we thought they had the same owner. Fortunately, the air-conditioner problem was rectified after dinner. Staff are generally helpful despite many being from rural areas and thus somewhat inexperienced. When we complained... More

This is supposedly the nicest hotel in Phoenix Old Town (about a 15 minute walk from the actual entrance to Phoenix Old Town), but they are building all sorts of new hotels along the river in Phoenix Old Town and I would check out someplace else. The room was ok but the breakfast room was absolutely filthy and the floor... More

I stayed at this hotel with my tour group. We were alloted the new annex building in the back. The room was about 6 month new and it still had the faint smell of paint. The bed was very comfy. Room was very spacious. Bathroom was stocked with the usual shampoo, conditioner, comb. Buffet breakfast was so so, especially when... More