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El Dorado Casitas Royale, by Karisma

4.5 of 5
KM 45, Carretera Cancun - Tulum, Riviera Maya, Q. Roo, 77710, Mexico
Hotel amenities
El Dorado Casitas Royale, by Karisma
Ranked #27 of 262 hotels in Riviera Maya
4.5 of 5 stars 380 Reviews
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380 reviews from our community

What travellers say about this hotel
  • Room service(34)
  • Beach bed(24)
  • Very good(24)
  • Italian restaurant(18)
  • Casita section(15)
  • Golf cart(13)
  • Outdoor showers(11)
  • Pool bar(9)
  • Personal concierge(8)
  • Great time(8)
Traveller rating
    294
    51
    24
    5
    6
Only show reviews for Family (13) | Couples (326) | Business (4)
Date Rating
Dartford, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 28 May 2012 NEW
3
people found this review helpful

We went to the El Dorado Resort and upgraded to the Casitas section last year and was so impressed we returned this year, the first time we have ever returned to the same hotel two years running. If anything, the holiday was even better than last year. This hotel is wonderful. It is a large resort and we often spent... More

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Bristol
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 27 May 2012 NEW
1
person found this review helpful

Well after staying at the El Dorado Seaside Suites for 3 days and encountering a few problems we were asked to move to The El Dorado Royale Casitas for the remaining 4 days. We were told we were exclusively invited to sample the Casitas as it is a more expensive hotel however we aren't stupid, the EDSS was massively overbooked... More

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Lincoln, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 26 May 2012 NEW
2
people found this review helpful

My fiance and I booked this holiday on a recommendation from his sister who had visited here and the Seaside Suites. We were planning to get married at this hotel and could not be more pleased we chose it. We stayed in the Casita section - 2806 and really enjoyed our stay. The room was nice, but we saw an... More

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Inverness, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 25 May 2012 NEW
2
people found this review helpful

We had a 14 day holiday in January of this year and had a wonderful time. The only complaint that we had was that the mini bar was not restocked daily as advertised. We regularly had to phone and request that it was restocked with water. Since our return we have looked at many locations for next years holiday but... More

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Uckfield, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 22 May 2012
4
people found this review helpful

Been here 3 times before - keeps drawing us back - never stayed at such a great resort like this before, that said its the small things that they keep getting wrong that really anoy me! The Beach isnt up to much, as the sand is imported in, and is a man made beach therefore you will get lots of... More

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Indianapolis, IN
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 21 May 2012
7
people found this review helpful

My wife and I stayed in the Casita's section for our two week honeymoon and we had an overall great experience. We first have to thank Mindy Sly at Beach Bum vacations (Mindy@beachbumvacation.com), she was so helpful with the planning of this trip and we would recommend her to anyone of you that are thinking about taking a vacation. Now... More

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south wales
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 20 May 2012
3
people found this review helpful

This place is just amazing!Stayed in casitas 29 and the room was just fab with a swim up and easy access to the pool bar-Max is a fab bartender!Service was second to none and the staff are always happy to help and nothing is too much trouble.Kampai was our favourite place to eat.The gourmet corner did lovely wraps and Eduardo... More

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1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 19 May 2012 via mobile
5
people found this review helpful

Terrible. We had no privacy. pictures are deceiving. We went there,because we had a private pool. It was not on the beach.itwas at the end on the swim up pools. Everyone walked up to us bc they wanted to come in our pool. Food was terrible. Half the time we just ordered room service because the service for dinner is... More

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KarismaHotelsResorts, Guest Relations Manager at El Dorado Casitas Royale, by Karisma, responded to this review
23 May 2012

Dear Valued Guest, On behalf of the El Dorado Casitas Royale, I am saddened to read that your overall experience was not a true five star experience, as this is our aim of each and every guest that stays with us. Please accept our sincerest apologies for any disappointment caused from your recent stay. We have reviewed your comments with... More

Sherwood Park, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 May 2012
1
person found this review helpful

We stayed from March 4-11 The restaurants are top notch and the staff are super friendly and helpful, especially the cart drivers. We spent about $300 on tips which were well deserved. The beach beds and white are very relaxing. Nightly shows are very entertaining and grounds are immaculate. All in all a really nice place. Definitely going back To... More

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London, United Kingdom
Contributor
18 reviews 18 reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 17 May 2012
3
people found this review helpful

After booking premium seats with thomson well worth the extra we had a private transfer. Lobby is beautiful, grounds stunning and room in casitas on top floor was very roomy. The food was good at all restaurants,kampai and casitas italia our faves. excellent service some mornings in kampai others not so good it really depends on who your waiter is.... More

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Additional Information about El Dorado Casitas Royale, by Karisma

KM 45, Carretera Cancun - Tulum, Riviera Maya, Q. Roo, 77710, Mexico
Price range (per night):* 501 AUD - 596 AUD

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